Police Dispatch Supervisor Duties and Responsibilities
Purpose of Classification:
Plans,
organizes, coordinates and schedules work assignments and personnel
in a university police dispatch office and other assigned areas.
Distinguishing Characteristics:
This is
third in a series of three classifications. It is distinguished from
the Police Radio Dispatchers in that the primary function is
supervision over staff and activities of a police dispatch office.
Examples of Duties:
- Supervises the activities of subordinates.
- Devises work schedule for Police Dispatchers and clerks to
cover shifts twenty-four hours per day.
- Trains new personnel and arranges for additional training
seminars or workshops.
- Reads, examines and reviews log reports and computer input
prepared by subordinate staff for accuracy; makes corrections
and forwards to appropriate staff.
- Resolves problems and questions presented by subordinates
regarding work methods or proper procedure to follow.
- Recommends to supervisor and implements approved changes in
procedures; communicates changes to all staff affected.
- Analyzes statistics of department activities and reports to
designated agencies on reporting forms according to established
schedule.
- Performs duties of Police Radio Dispatcher as required.
Knowledge, Skills and Abilities:
- Knowledge of supervisory practices and principles.
- Knowledge of police radio dispatch procedures.
- Skill in communicating clearly, concisely and relaying
details accurately.
- Skill in determining priorities.
Minimum Qualifications:
Three
years' dispatching experience; OR, Associate's degree and one year
dispatching experience; OR, Any equivalent combination of experience
and/or education from which comparable knowledge, skills and
abilities have been achieved.
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