Guest Services Supervisor Duties
SUMMARY
This is responsible administrative and supervisory work in
directing physical facilities of an educational services center.
Work involves the administration of facilities such as guest
residences, food service operations, and gift shops. An employee
allocated to this class of work is responsible for the overall
supervision of the clerical, custodial, and service personnel.
Work is performed in accordance with standard policies and
procedures but the employee exercises a considerable amount of
independent judgment in carrying out assigned duties and
responsibilities. Work is performed under general direction of
an administrative superior and is reviewed through observation
of results.
DUTIES AND RESPONSIBILITIES
To create and supervise a professional, service oriented team
that provides the guests and visitors of the Georgia Center with
outstanding guest service and is knowledgeable about events
within and outside the University as well as the Athens regional
area.
Manage labor and other dept. expenses within budgeted guidelines
while meeting guest's needs.
Maintain appearance of the Guest Service area and equipment.
Coordinate Security Services for the GA Center.
Hiring, training and on-going supervision of the Guest Services
staff.
Providing employees, guests and visitors with updated
information about Center events, University information and
Athens activities and attractions.
Schedule staff appropriately to handle the needs of center's
guests, visitors and staff while remaining within budget
parameters.
Provide timely, appropriate feedback to staff on performance,
both positive and corrective.
Participate in overall management of the Georgia Center.
Schedule, provide direction and offer feedback on duties and
performance of contracted security service.
Participation in special initiatives
EDUCATION AND EXPERIENCE
Graduation from an accredited college or university in an
appropriate curriculum and considerable experience related to
this class of work including some supervisory experience; or any
equivalent combination of training and experience.
KNOWLEDGE, SKILLS AND ABILITIES
Ability to establish and maintain working relationships with
Center personnel, guests, visitors and vendors.
Ability to accomplish tasks through others.
Knowledge of hotel management, general business and human
resource policies and practices.
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