Student Support Coordinator Duties and Responsibilities
Purpose of Classification:
Coordinates the student support functions for prospective students
and those enrolled in a degree program of study. Supervises
subordinate staff ensuring that the identified goals and objectives
of the program are accomplished in accordance with established
priorities, standards of quality and customer service.
Distinguishing Characteristics:
This is
the third in a series of three classifications. This job is
distinguished from the lower level positions by exercising more
autonomy; coordinating and decision making impacting a wide scope;
affecting a larger student population resulting in greater impact
and exposure. This classification has fiscal responsibilities that
include budget planning and supervision of support staff.
Examples of Duties:
- Develops a set of goals and objectives for the student
services unit in conjunction with the college strategic
planning.
- Provides administration of and coordination of program
activities and services for the students in a degree program.
Interprets program procedures, policies, goals and objectives.
Counsels and confers with students providing technical guidance
and problem resolution.
- Counsels and confers with students providing program
procedures, policies, goals and objectives, technical guidance
and problem resolution. Directs students to appropriate faculty
advisor for further program guidance.
- Develops internal manual and computer systems and materials
for delivery of student services, including implementation and
instruction for use.
- Coordinates and administers student support to enrolled and
prospective students, such as course registration, graduation
processing, petitioning, withdrawals, program documentation,
computer accounts, information sessions, receptions, and student
orientation.
- Identifies target groups in consultation with academic
departments/programs for student recruitment on and off campus;
schedules and makes visits to appropriate groups (community
colleges; schools, workplaces, etc.)
- Collaborates with other colleges and central university
offices to ensure a coordinated approach to student recruitment
and retention activities.
- Hires, supervises, coaches, reviews and terminates assigned
employees, or makes effective suggestions and receommendations
that are given particular weight regarding the employment status
of assigned employees; plans, directs and organizes the
activities of the student support unit.
- Initiates, develops and sustains strong positive relations
with program coordinators/directors and department chairs to
ensure achievement of the mission and goals of the department
and college
- Develops and produces program advertising, promotional
flyers and related recruitment initiatives, in consultation with
program directors, department chairs and/or dean.
- Liaisons with program students, faculty, staff,
administration, and external constituencies in facilitating
program objectives; develops and implements new or revised
program policies, goals and objectives; presents recommendations
to administration.
- Performs need assessment, evaluates and analyzes student
support services effectiveness; develops recommendations;
implements and takes appropriate action to ensure efficiencies
and accuracy.
- Prepares reports as needed, assists in accreditation
reviews.
- Maintains student records on database, creates and provides
reports; provides contact point for enrolled and prospective
student information.
- Attends and participates in staff meetings, professional
development seminars, and as member of various college and
university committees. Represents program at various community
and student functions.
- Prepares and presents program budget proposal and
recommendations;makes and authorizes expenditures in accordance
with established budget parameters.
- Serves as staff liaison to student organizations and alumni;
assists in development of and provides guidance in development
of proposals seeking funding from internal and external sources.
Knowledge, Skills and Abilities:
- Knowledge of issues pertaining to area of assignment.
- Knowledge of organizational practices.
- Knowledge of supervisory practices and principles.
- Knowledge of computerized student systems.
- Knowledge of budgeting and accounting principles.
- Skill in the use of personal computers and related software.
- Skill in both verbal and written communication.
- Ability to establish and maintain effective working
relationships.
- Skill in coordinating and prioritizing work and activities
of self and others.
- Skill in budget preparation and forecasting.
Minimum Qualifications:
Bachelor's degree in a field appropriate to the area of assignment
AND three years administrative/coordinate program experience; OR,
Master's degree in field appropriate to area of assignment AND one
year administrative/coordinate program experience; OR, Seven years
of progressively responsible administrative/ coordinate program
experience; OR, Any equivalent combination of experience and/or
education from which comparable knowledge, skills and abilities have
been achieved.
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