Support Systems Analyst Duties and Responsibilities
Purpose of Classification:
Consults with and advises computer users in the use of computing
equipment, software or programming packages and appropriate
first in a series of three classifications and is distinguished from
the programmers in that incumbents apply, adapt and/or recommend
software or programming packages and hardware and provide technical
support, training and consulting to users. Specific project
assignments may be received from senior level analysts, manager or
other technical staff.
Examples of Duties:
- Coordinates with users regarding the use of software
packages and equipment; assists with utilization of packages,
software package applications or programs; identifies, reviews
and recommends software and/or equipment to meet user needs;
answers questions or resolves problems.
- Writes, updates and/or reviews detailed user documentation
and manuals for applications/programs; distributes or arranges
distribution of system documentation.
- Installs and/or assists in installation of software packages
and/or equipment to include configuration of software/hardware.
- Develops, implements and provides training services to
academic and other campus users.
- Writes articles, news releases and on-line help messages to
notify customers of new software/hardware releases, system
changes, updates or innovative ways of using software.
- Assists in review and analysis of new and revised system
specifications for completeness and compatibility with present
software applications and system capabilities.
- Reviews user manuals and computer listings to debug
programs, interpret abnormal terminations or other inoperable
situations and resolve problems.
Knowledge, Skills and Abilities:
- Knowledge of the principles and practices of applications
- Knowledge of computer operating procedures and techniques.
- Knowledge of the languages of computer programming relevant
to the assignment.
- Knowledge of application, networking or system software
products specific to assignment.
- Skill in the use of programming and job control languages
specific to the assignment.
- Skill in both verbal and written communication.
Associate's degree in Computer Science or related field AND three
years' systems and/or programming experience; OR, Bachelor's degree
in Computer Science or related field AND two years' systems and/or
programming experience; OR, Four years' of systems and/or
programming experience; OR, Any equivalent combination of experience
and/or education from which comparable knowledge, skills and
abilities have been achieved.
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