Technology Services Specialist Assistant Duties and Responsibilities
Purpose of Classification:
Troubleshoots, repairs, services, maintains, and installs computers,
modems, communication networks, terminals, printers, high speed
laser printers, copiers, fax machines, typewriters, and associated
peripheral equipment to component level.
Distinguishing Characteristics:
This is
first in a series of five classifications. Incumbents in this
classification receive direction and support from senior level
individuals on difficult repairs or diagnosis. Incumbents visit
sites and/or transports equipment to shop. Some lifting of equipment
is required.
Examples of Duties:
- Visits departments in response to service requests or phone
calls to test equipment, diagnose problems, or install new
equipment.
- Repairs computers, terminals, printers, high-speed laser
printers, copiers, fax machines, typewriters, and associated
peripheral equipment to component level.
- Installs and relocates new or used equipment, evaluating
configurations and identifying needs for wiring and cable
location.
- Builds communication cables, connectors, and switches
according to blue prints and diagrams.
- Documents repair or work completed and/or estimates time and
cost of needed repair for customers.
- Inventories assigned parts; tests and recommends procurement
of parts and supplies; maintains technical library.
- Markets organizational service and sales offerings to
departments; recommends hardware technology improvements.
Knowledge, Skills and Abilities:
- Knowledge of electronic equipment appropriate to the
assignment.
- Knowledge of the theory and application of electronic and/or
xerographic processes.
- Skill in the use of specialized technical equipment and
schematics used in the diagnosis of problems to the component
level.
- Basic business communication skills.
Minimum Qualifications:
Two
years of related work experience; OR, Associate's degree AND one
year of related work experience; OR, Any equivalent combination of
experience and/or education from which comparable knowledge, skills
and abilities have been achieved. Valid Arizona driver’s license may
be required for certain positions.
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