Telecommunications Services Coordinator Assistant Duties and Responsibilities
Purpose of Classification:
The
telecommunications services coordinators are responsible for all the
telecommunication systems, both telephone and network, on campus
including but not limited to: troubleshooting telephone problems
(this involves researching the telephone database), working with
users, and analyzing and resolving problems. They analyze
telecommunication requests and assist, monitor, coordinate and
review all related telecommunication systems/applications/services
from start to finish including pagers, cellulars, calling cards,
voicemail and automated call distribution. The coordinators are also
involved with some telecommunication training for various systems.
Distinguishing Characteristics:
This is
the first in a series of four classifications. The primary
responsibilities of this position are to work with end-users and the
telecommunication department to ensure the orders/requests/projects
are handled in an efficient manner. This includes monitoring and
verifying all user requests.
Examples of Duties:
- Provides information to telecommunications users and
recommends the most cost effective and efficient
telecommunications services and/or equipment configuration to
meet specified user needs.
- Compiles user requirements into service orders for
installation, moves and changes; reviews work orders of other
staff; submits orders to appropriate service vendor or agency.
- Monitors all service requests through completion resolving
any discrepancies that may occur.
- Receives, investigates and resolves most trouble reports and
full range of user complaints concerning telecommunication
services and/or equipment.
- Implements and documents service procedure improvements.
- Coordinates the taking of physical and perpetual inventories
of all university telecommunications services and equipment.
Knowledge, Skills and Abilities:
- Knowledge of the capabilities, limitations and deficiencies
of various types of telephone services equipment.
- Knowledge of available telephone equipment technologies,
applications and interface requirements. Knowledge of basic
telecommunications electronics.
- Knowledge of personal computer operations and functions.
- Skill in both verbal and written communication.
Minimum Qualifications:
One
year of telecommunication services experience; OR, Any equivalent
combination of experience and/or education from which comparable
knowledge, skills and abilities have been achieved.
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