Teller Supervisor Duties and Responsibilities
Purpose of Classification:
Supervises and coordinates activities of workers engaged in
receiving and paying out money and keeping records of transactions.
Performs a variety of teller and leadership duties involving a
minimum staff of three tellers and clerks. Incumbents work with
independence in coordinating and assigning work and resolving
problems for subordinate tellers.
third in a series of three classifications. The progression of this
series is from Cashier to Teller or Cashier, Senior; then Teller,
Senior; and finally Teller Supervisor. Tellers are distinguished
from the Cashier classification by the types and varieties of
transactions. Tellers execute a variety of transactions and services
which include accepting payments for a variety of different types of
accounts, cashing checks, checking account balances and transferring
funds while cashiers accept payments or give refunds to customers
for specific fees or goods/services. It is distinguished from the
Teller, Senior classification in that its primary duty is work
leadership as opposed to performance of a specialized teller
function. Incumbents typically report to a Manager.
Examples of Duties:
- Hires, coaches, reviews, supervises, and terminates assigned
employees, or makes effective suggestions and recommendations
that are given particular weight regarding the employment status
of assigned employees.
- Prepares work schedules and prioritizes work.
- Answers questions and resolves difficult or complex problems
presented by tellers or other staff.
- Ensures adherence to university policies and procedures
concerning teller functions.
- Examines tellers’ reports of daily transactions for
- Verifies cash when overages/shortages occur; assists tellers
when balancing problems occur using knowledge of common errors.
- Performs duties of subordinate tellers such as mail-in
cashier duties, check distribution or other duties to facilitate
workflow as required.
Knowledge, Skills and Abilities:
- Knowledge of all basic and specialized teller functions.
- Knowledge of supervisory practices and principles.
- Knowledge of office methods, procedures and practices
including the use of standard office equipment.
- Skill in performing typical financial transactions and
years of counting, receiving and disbursing money and executing
financial transactions or bank teller experience, which includes one
year lead experience; OR, Associate’s degree in Business
Administration or related field AND three years of counting,
receiving and disbursing money and executing financial transactions
or bank teller experience, which includes one year lead experience;
OR, Any equivalent combination of experience and/or education from
which comparable knowledge, skills and abilities have been achieved.
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