Ticket Office Manager Duties and Responsibilities
Purpose of Classification:
Plans,
organizes and controls the operations, activities and staff of a
central ticket office. Proceeds on own initiative with little
guidance making decisions affecting work unit such as deviations
from or exceptions to policy.
Distinguishing Characteristics:
This is
a second level in a series of two classifications and is
distinguished from the Ticket Office Assistant Manager, in that the
incumbent may supervise the Assistant Manager. The Ticket Office
Manager is primarily involved with supervision and administrative
functions and has very little involvement in performing day-to-day
operations due to the large staff and volume within the ticket
office. Incumbents typically report to a Director or Administrator.
Overnight travel is required in some offices.
Examples of Duties:
- Supervises the activities of subordinates.
- Coordinates the ticket office personnel matters such as
classification, recruiting and new hire actions, interviewing
and selecting new staff, resolving employee grievances and
ensuring compliance with applicable policies such as affirmative
action.
- Coordinates advance ticket and gate sales for activities and
events, consulting with marketing on promotional activities.
- Interprets, implements and/or recommends changes to rules,
regulations, policies and procedures set forth by the
department, University or outside entities; coordinates and
implements improved changes in policies and procedures affecting
the ticket office; assists in updating policy and procedure
manual.
- Reconciles ticket sales and cash deposits and prepares
reports or financial settlements regarding ticket office
activities and events.
- Projects ticket office annual budget and monitors throughout
the year, basing some decisions on budget limitations.
- Analyzes and plans for event needs for ticketing staff,
equipment, supplies and services and takes appropriate action
based on budget limitations.
- Coordinates with outside agencies regarding ticket sales for
non-University events.
- Participates in annual audit, interacting with auditors.
- Designs and orders blank ticket stock, reprinted ticket
stock, ticket envelopes, and/or brochures for activities and
events, consulting with marketing/promotions staff.
- Answers inquiries and communicates information regarding
upcoming events or new developments within the department to the
press which requires independent judgment and discretion.
- Evaluates and resolves problems presented by subordinate
staff; authorizes exceptions or deviation from policy such as
ticket refunds.
- Plans and implements new ticketing procedures and/or
revisions to ticketing computer system.
- Compiles reports or financial statements regarding ticket
office activities and events.
- Ensures reliability and accuracy of ticketing database.
- Assists in setting prices for various activities and events.
- May travel to out of town activities and events to
distribute tickets.
Knowledge, Skills and Abilities:
- Knowledge of computerized ticketing systems.
- Knowledge of supervisory practices and principles.
- Knowledge of ticket office operations and accepted
accounting and record keeping practices related to ticket
selling.
- Skill in both verbal and written communication.
- Skill in organizing work of self and others.
Minimum Qualifications:
Bachelor's degree in Business Administration or related field AND
three years of ticket office experience which includes two years
related professional accounting/bookkeeping experience and three
years supervisory experience; OR, Seven years of related ticket
office experience which includes two years related professional
accounting/bookkeeping experience and three years supervisory
experience; OR, Any equivalent combination of experience and/or
education from which comparable knowledge, skills and abilities have
been achieved.
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