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You are here: The Job Explorer > Job Description > Community Service Officer

Community Service Officer Duties and Responsibilities

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Purpose of Classification:

Community Service Officer (CSO) actively supports and upholds the stated mission and values of the College of Human Services in providing security to the AARIN Project interviewers. May perform a variety of administrative and security-related tasks not requiring sworn police authority in support of law enforcement, and the activities of the AARIN Project.

Distinguishing Characteristics:

This is a unique position assigned to the School of Human Servicesí Center for Violence Prevention research. Incumbents provide security to arrestees and interviewers in specific detention facilities.

Examples of Duties:

  • Coordinates, monitors, and supervises performance of subordinates, providing recognition for high.
  • Assists in locating and retrieving participants throughout Central Intake, and providing escort of the arrestees to and from their given cell locations and interview rooms.
  • Receives, prioritizes, and responds to requests for computerized reports or calls for service.
  • Provides a secure and stable interview environment by standing guard, within ear shy of the interview being conducted.
  • Facilitates access for the interviewer to booking records; which includes Jail Management System (JMS), arrest records, booking sheets, court dockets, and booking door cards.
  • Tracks and records the in/out transportation activity logs of arrestee which are interviewed.
  • Ensures interviewers security while interviews are being conducted with arrestees.
  • Responds to inquiries from the interviewers and provide information on local law enforcement policies, procedures, and statutes.
  • Completes requested reports and or summaries on assigned cases, as requested.
  • Maintains and handles confidential and critical information.

Knowledge, Skills and Abilities:

  • Knowledge of organizational practices.
  • Knowledge of police restraining and safety policies and procedures.
  • Knowledge of citizen protective practices and principles.
  • Skill in coordinating activities, evaluating data, and establishing priorities.
  • Skill in both verbal and written communication and presentation.
  • Skill in supervision, organization, training, and negotiation.
  • Ability to work independently.

Minimum Qualifications:

Meets minimum standards of specific detention facility of a non probationary detention officer; OR, Any combination of experience and training that would provide the required knowledge, skills, and abilities.


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