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You are here: The Job Explorer > Job Description > Enrollment Services Coordinator

Enrollment Services Coordinator Duties and Responsibilities

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Purpose of Classification:

Supervises daily activities of subordinate personnel. Determines work methods and procedures and monitors work flow to insure efficient processing of various departmental forms and related paperwork. Oversees and manages unit budget to ensure that the identified enrollment services goals and objectives are accomplished in accordance with priorities, time limitations, staffing limitations, funding specifications, standards of quality and customer service.

Distinguishing Characteristics:

This is a specialized classification and not part of a series. It typically supervises clerical staff in support of the enrollment function.

Examples of Duties:

  • Manages and directs Admissions and Records services, including a broad range of enrollment activities and services for prospective and current students.
  • Sets priorities and unit strategic goals based on the unit and divisionís mission; interprets enrollment procedures, policies, goals and objectives; counsels and confers with faculty, staff, and students and provides technical guidance and problem resolution.
  • Hires, coaches, reviews, supervises, and terminates assigned employees, or makes effective suggestions and recommendations that are given particular weight regarding the employment status of assigned employees.
  • Resolves complex and non-routine processing problems requiring policy interpretation such as determining course competencies and interpretation of various grading systems.
  • Evaluates unit funding needs and formulates the annual budget request; manages and coordinates unit expenditures based on funding allocation and relevant policies.
  • Develops and maintains various procedural manuals; updates and creates new manuals as procedures are changed and developed.
  • Maintains information for various reports; prepares reports to supervisory such as departmental activity reports.
  • Serves as liaison between enrollment and technology services; confers with technology services regarding department needs; recommends changes or additions to current system to enhance effectiveness of department.
  • Develops and implements appropriate automation strategies and methods for admissions and student tracking in collaboration with technology services; creates reports for division and campus administration.
  • Oversees testing services, including admission, certification, credit and correspondence testing; conducts group testing; manages testing registration functions; explores computerized testing opportunities; and coordinates on-campus workshops.
  • Serves as liaison with faculty, staff, administration and external constituencies in facilitating enrollment objectives.
  • Develops and implements new or revised policies, goals and objectives; presents recommendations to administration.
  • Performs duties of subordinate personnel as needed.

Knowledge, Skills and Abilities:

  • Knowledge in standard office practices.
  • Knowledge in enrollment policies and procedures.
  • Knowledge in supervisory practices and principles.
  • Knowledge of budgeting techniques and practices.
  • Skill in both verbal and written communication.
  • Skill in preparing and overseeing budget expenditures.
  • Skill in coordinating and prioritizing work and activities of self and others.

Minimum Qualifications:

Bachelorís degree in Public Administration AND two years enrollment experience which includes one year supervisory experience; OR, Six years enrollment experience which includes one year supervisory experience; OR, Any equivalent combination of education and/or experience from which comparable knowledge, skills, and abilities have been achieved. Certificates from recognized programs that indicate mastery of tools and techniques relevant to the assignment may substitute for up to six months experience.


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