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You are here: The Job Explorer > Job Description > Equipment Operation > Office Machine Service Tech Responsibilities

Office Machine Service Tech Duties

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This is highly skilled and technical work in the maintenance and repair of one or more types of office machines such as duplicating equipment, typewriters, adding machines, calculators, and dictating equipment.

An employee allocated to this class of work is responsible for annual inspection of office machines, repairing of office machines, and cleaning of departmental machines and equipment covered by maintenance agreements. Work also involves instructing and training department employees in the proper use of machines and equipment. Work is scheduled and performed in accordance with terms agreed upon by contract or by emergency calls. Work is performed with considerable independence under general supervision of administrative superiors. Work is reviewed for conformity with accepted standards of workmanship and customer satisfaction.


Inspects and cleans equipment to insure maximum equipment efficiency. Repairs and rebuilds equipment as necessary to minimize equipment downtime.

Observes and instructs equipment operators in the proper use of machines to achieve maximum production standards.

Makes service calls and whenever possible repairs the equipment in the office rather than bringing it back to the shop.

Maintains accurate information as to repair parts and labor expended on the equipment for cost accounting purposes.

Performs related work as required.

Graduation from a standard vocational or high school or from any equipment manufacturer service school; and two years experience servicing one or more categories of office equipment; or any equivalent combination of training and experience.

Considerable knowledge of the methods, materials, tools, and techniques used to maintain and repair a variety of office equipment.

Considerable knowledge of the operating principles of the equipment being maintained and serviced.

Ability to work from oral and written instructions, sketches, and diagrams.

Ability to locate and diagnose defects in office equipment and machines.

Ability to establish and maintain an effective relationship with a wide variety of publics.

Skill in the use of standard and specialized tools in the repair of office equipment.




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