Waiter/Waitress Duties
SUMMARY
This is routine manual work serving food service patrons at
banquets, special functions, or in a normal dining room
operation.
This position is responsible for taking food and beverage orders
from food service patrons and delivering the filled orders to
the patrons quickly and efficiently. Other duties include
setting up, maintaining, cleaning, and removing dining room
fixtures and utensils. Work is performed under the close
supervision of a superior who reviews the work based on
observation of results and customer satisfaction.
DUTIES AND RESPONSIBILITIES
Serves patrons at banquets, special functions, or during normal
daily dining room operations.
Takes food and beverage orders from patrons, answers questions
regarding prices, substitutions, quality or quantity of menu
items, and availability of menu items.
Delivers food and beverages to tables; waits on tables to insure
that patrons are supplied with beverage refills or clean
utensils when desired.
Removes dishes and utensils; cleans and dusts tables and chairs;
fills sugar, salt, and pepper containers; sweeps floors.
Assists in setting up and taking down tables and chairs; places
clean utensils and napkins on tables.
Assists in setting up for banquets or special functions.
Performs related work as required.
EDUCATION AND EXPERIENCE
Completion of eighth grade; ability to read and write; some
experience waiting on tables.
KNOWLEDGE, SKILLS AND ABILITIES
Some knowledge of the methods and practices of food service.
Some knowledge of health hazards in food service and
precautionary measures.
Ability to interpret and follow oral and written instructions.
Ability to establish and maintain effective working
relationships with other employees and patrons of the food
service unit.
Ability to work long hours while standing.
Ability to satisfactorily answer patrons' questions regarding
food items or service. |
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