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You are here: The Job Explorer > Job Description > Mail Services Manager

Mail Services Manager Duties and Responsibilities

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Purpose of Classification:

Plans and manages services and activities of university mail facility.

Distinguishing Characteristics:

This is fourth in a series of four classifications and is distinguished from Mail Services Supervisor classification in that it normally supervises first line supervisors as well as Mail Clerks in performance of mailroom duties and has involvement in setting goals and objectives for mail services. Typically reports to a Director or Assistant Director of Services.

Examples of Duties:

  • Hires, coaches, reviews, supervises, and terminates assigned employees, or makes effective suggestions and recommendations that are given particular weight regarding the employment status of assigned employees.
  • Prepares annual mail services budget by forecasting equipment purchase and repair, labor costs and projected postage required; monitors projects and operations in regard to progress and cost.
  • Seeks ways to reduce mailroom costs; implements cost savings programs and procedures to increase efficiency.
  • Promotes mail services throughout the university community by providing information on mail services through classes or mailroom tours.
  • Recommends change to mail services policies and procedures to Director; maintains policy and procedural manuals for mailroom operations; informs mailroom staff of changes made to policies and procedures.
  • Participates in setting goals and objectives for mail facility and services.
  • Conducts staff meetings as necessary in regard to changes in such items as postal regulations and routing.
  • Maintains safe working environment in accordance with OSHA and risk management.

Knowledge, Skills and Abilities:

  • Knowledge of postal and federal policies, statutes, procedures and regulations.
  • Knowledge of supervisory practices and principles.
  • Knowledge of budgetary procedures, fiscal projections and cost analysis.
  • Knowledge of computer operations as it relates to mail services.
  • Skill in both verbal and written communication.

Minimum Qualifications:

Associate's degree in Business Administration or related field AND four years' related mailroom operations experience which includes two years' supervisory experience; OR, Six years mailroom operations experience which includes two years' supervisory experience; OR, Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.


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