Office Assistant/Receptionist Senior Duties and Responsibilities
Purpose of Classification:
Performs a variety of clerical and/or typing/word processing duties
related to work unit, which require a working knowledge of assigned
function practices and procedures. Follows written and oral
instructions with work typically subject to spot-check. Difficult or
unusual problems are usually referred to supervisor.
second in a series of four classifications. It is distinguished from
the Office Assistant in that the higher experience/skill level
allows some independence in carrying out duties with less checking
of work; the Office Specialist classification is reserved for
positions requiring specialized functional knowledge with
independent decision making within established limits. Secretaries
perform many of the same type and level of duties as incumbents in
the Office Assistant Senior but are distinguished by the variety of
tasks performed. Secretaries regularly perform the full range of
tasks, while incumbents in this classification are typically
assigned specific functions of less variety, but with a greater
volume of these functions.
Examples of Duties:
- Coordinates the work of others and trains new employees.
- Provides general information in response to inquiries in
person or by telephone; refers highly technical inquiries to
appropriate work unit member.
- Reviews accounts, reports, records or other documents for
completeness, accuracy and conformity within established
procedures; collects data to maintain such records.
- Files and cross-indexes documents and correspondence
alphabetically, numerically or by another prescribed method.
- Operates office equipment such as copiers, calculators, word
processors, personal computers, typewriters, data terminals,
microfilm equipment or other equipment found in work unit.
- Assembles and/or compiles a variety of data from office
records for incorporation into reports; extracts and provides
factual information using a variety of identifiable sources.
- Types/word processes correspondence, reports and similar
materials from rough copy or drafts; composes standard
- Performs arithmetic calculations and simple bookkeeping
duties with speed and accuracy.
- Tracks and maintains records and status of processes used in
department; follows up on processes or items as needed.
- Prepares work orders, supply requisitions, requests for
special data or similar actions within established limits and
procedures; obtains appropriate signatures.
Knowledge, Skills and Abilities:
- Knowledge of general office procedures and practices.
- Skill in basic arithmetic, grammar and spelling.
- Skill in following verbal and written instructions.
- Skill in general recordkeeping.
- Skill in the operation of a variety of office machines.
years of office/clerical experience; OR, Any equivalent combination
of experience and/or education from which comparable knowledge,
skills and abilities have been achieved.
Next: Office Specialist Job Description