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You are here: The Job Explorer > Job Description > Office Assistant/Receptionist Senior

Office Assistant/Receptionist Senior Duties and Responsibilities

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Purpose of Classification:

Performs a variety of clerical and/or typing/word processing duties related to work unit, which require a working knowledge of assigned function practices and procedures. Follows written and oral instructions with work typically subject to spot-check. Difficult or unusual problems are usually referred to supervisor.

Distinguishing Characteristics:

This is second in a series of four classifications. It is distinguished from the Office Assistant in that the higher experience/skill level allows some independence in carrying out duties with less checking of work; the Office Specialist classification is reserved for positions requiring specialized functional knowledge with independent decision making within established limits. Secretaries perform many of the same type and level of duties as incumbents in the Office Assistant Senior but are distinguished by the variety of tasks performed. Secretaries regularly perform the full range of tasks, while incumbents in this classification are typically assigned specific functions of less variety, but with a greater volume of these functions.

Examples of Duties:

  • Coordinates the work of others and trains new employees.
  • Provides general information in response to inquiries in person or by telephone; refers highly technical inquiries to appropriate work unit member.
  • Reviews accounts, reports, records or other documents for completeness, accuracy and conformity within established procedures; collects data to maintain such records.
  • Files and cross-indexes documents and correspondence alphabetically, numerically or by another prescribed method.
  • Operates office equipment such as copiers, calculators, word processors, personal computers, typewriters, data terminals, microfilm equipment or other equipment found in work unit.
  • Assembles and/or compiles a variety of data from office records for incorporation into reports; extracts and provides factual information using a variety of identifiable sources.
  • Types/word processes correspondence, reports and similar materials from rough copy or drafts; composes standard correspondence.
  • Performs arithmetic calculations and simple bookkeeping duties with speed and accuracy.
  • Tracks and maintains records and status of processes used in department; follows up on processes or items as needed.
  • Prepares work orders, supply requisitions, requests for special data or similar actions within established limits and procedures; obtains appropriate signatures.

Knowledge, Skills and Abilities:

  • Knowledge of general office procedures and practices.
  • Skill in basic arithmetic, grammar and spelling.
  • Skill in following verbal and written instructions.
  • Skill in general recordkeeping.
  • Skill in the operation of a variety of office machines.

Minimum Qualifications:

Two years of office/clerical experience; OR, Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.


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