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You are here: The Job Explorer > Job Description > Police Radio Dispatcher Senior

Police Radio Dispatcher Senior Duties and Responsibilities

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Purpose of Classification:

Leads work of other Police Radio Dispatchers in absence of or as assigned by the Police Dispatch Supervisor. Receives calls from university community concerning crimes and police emergencies; dispatches police unit to investigate complaint and broadcasts all information necessary to ensure safety of officers and public.

Distinguishing Characteristics:

This is second in a series of three classifications. It is distinguished from the Police Radio Dispatcher by the lead responsibilities and additional experience required for leading and providing training to others. Incumbents are required to maintain flexible work schedules in order to work weekend or evening shifts.

Examples of Duties:

  • Coordinates the activities of subordinates; receives emergency and non-emergency calls for service; prioritizes the calls; dispatches appropriate response unit to investigate or respond.
  • Relays pertinent information in a factual and concise manner; relays instructions or inquiries from remote units.
  • Monitors security camera, and fire and intrusion alarms, and dispatches assistance accordingly.
  • Operates computer terminal to obtain vehicle and criminal record information; enters data from officer reports to Criminal Information System on computer.
  • Types report logs of police activities during shift.
  • Monitors teletype messages and relays important information to officers.
  • Assists visitors at front desk by answering inquiries or providing information requested when no other staff is available.
  • Trains new personnel and arranges for additional training seminars or workshops.
  • Reads, examines, and reviews log reports and computer input prepared by Police Radio Dispatchers for accuracy; makes corrections, and forwards to appropriate staff.
  • Resolves problems and questions presented by Police Radio Dispatchers regarding work methods or proper procedures to follow.
  • Recommends procedural changes to supervisor, setting up approved changes and communicates changes to all staff affected.
  • Assumes primary duties of the Police Dispatch Supervisor during the absence of the Police Dispatch Supervisor.

Knowledge, Skills and Abilities:

  • Knowledge of police radio dispatch procedures.
  • Knowledge of supervisory practices and principles.
  • Skill in setting priorities and handling high-pressure situations.
  • Skill in communicating clearly and concisely and relaying details accurately.
  • Skill in handling high volume telephone and visitor traffic.
  • Skill in typing with high accuracy.
  • Skill in leading the work of others.

Minimum Qualifications:

Two years of police dispatching experience; OR, Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.


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