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Student Affairs Professional Duties

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This is the third in a series of three classifications. These positions function as generalists throughout the university.This job is distinguished from the lower level positions by exercising more autonomy; coordinating and decision-making impacting a wide scope; affecting a larger student population resulting in greater impact and exposure. This classification has fiscal responsibilities that include budget planning and supervision of support, graduate, and student staff and may supervise some entry level full time staff. Coordinates the student support functions for prospective students and those enrolled in a degree program of study. Supervises subordinate staff ensuring that the identified goals and objectives of the program are accomplished in accordance with established priorities, standards of quality and customer service.


Develops a set of goals and objectives for the student services unit in conjunction with the college strategic planning.

Provides administration of and coordination of program activities and services for the students in a degree program.

Interprets program procedures, policies, goals, and objectives. Counsels and confers with students providing technical guidance and problem resolution.

Counsels and confers with students providing program procedures, policies, goals, and objectives, technical guidance, and problem resolution.

Directs students to appropriate advisor or departmental manager.

Develops internal manual and computer systems and materials for delivery of student services, including implementation and instruction for use.

Coordinates and administers student support to enrolled and prospective students, such as course registration, graduation processing, petitioning, withdrawals, program documentation, computer accounts, information sessions, receptions, and student orientations.

Identifies target groups in consultation with academic and student affairs departments/programs for student recruitment on and off campus; makes visits to appropriate groups.

Collaborates with other departments and/or colleges and central administration to ensure a coordinated approach to student recruitment and retention activities.

Supervises student support staff. Plans, directs and organizes the activities of the student support unit.

Initiates, develops, and sustains strong positive relations with program coordinators and departmental leadership to ensure achievement of the mission and goals of the department and college.

Develops and produces program advertising, promotional flyers and related recruitment initiatives in consultation with program directors or department managers.

Liaisons with program students, faculty, staff, administration, and external constituencies in facilitating program objectives.

Develops and implements new or revised program policies, goals and objectives; presents recommendations to administration.

Performs needs assessments, evaluates and analyzes student support services effectiveness; develops recommendations; implements and takes appropriate action to ensure efficiencies and accuracy.

Prepares reports as needed, assists in accreditation reviews.

Maintains student records on database, creates and provides reports. Provides contact point for enrolled and prospective student information.

Attends, participates, and facilitates staff meetings, professional development seminars, and various college and university committees.

Prepares and presents budget proposals and recommendations.

Bachelor's degree in field appropriate to area of assignment AND three years administrative and program experience; OR Masters Degree and two years of administrative/program experience; OR seven years of progressively responsible administrative/program experience; OR any equivalent combination of experience and/or education from which comparable knowledge, skills, and abilities have been achieved.

Knowledge of issues pertaining to area of assignment.

Knowledge of organizational practices.

Knowledge of supervisory practices and principles.

Knowledge of computerized student systems.

Skill in the use of personal computers and related software.

Skill in written and verbal communication.

Ability to establish and maintain effective working relationships.

Skill in coordinating and prioritizing work and activities of self and others.

Skill in budget preparation and forecasting.



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