Support Systems Analyst Principal Duties and Responsibilities
Purpose of Classification:
Consults with and advises computer users in the use of specialized
and highly technical software packages, programs and computing
equipment by supervising staff in project work.
third in a series of three classifications. It is distinguished from
the Support Systems Analyst Senior in that incumbents typically
serve as technical experts for a variety of systems, coordinate
major projects or activities and/or leads subordinate staff.
Examples of Duties:
- Coordinates the activities of subordinates.
- Investigates, analyzes and resolves customer problems or
inquiries regarding the use of systems, availability of
equipment and software, feasibility of requests and approach to
problems or projects.
- Monitors multiple projects including planning and
implementing new computer equipment, sites and services;
interviews and consults with customers; creates design plan and
specifications; coordinates activity with other departments,
units or vendors, sets schedule, monitors and evaluates progress
and success or failure of project.
- Coordinates and participates in feasibility and systems
studies of a highly technical nature and advises on the
capabilities of scientific/technical applications.
- Prepares budget estimates for projects such as new
facilities, equipment and enhancements.
- Plans, schedules, coordinates, develops and implements
computer training services to academic and other campus users.
- Writes, updates and/or reviews detailed user documentation
and manuals; distributes or arranges distribution of
- Coordinates the installation of software packages and/or
equipment including configuration of software/hardware.
- Writes articles, news releases and on-line help messages to
notify customers of new releases, system changes, updates or
innovative ways of using software.
- Researchers, writes reports, summaries and/or
recommendations and conducts technical and fiscal presentations
to university administrators regarding computing needs, goals
- Directs and/or trains computing personnel in the principles,
capabilities and operations of scientific program applications
in specialized and technical areas.
- Recommends policies and procedures for the area.
Knowledge, Skills and Abilities:
- Knowledge of the principles and practices of applications
- Knowledge of computer operating procedures and techniques.
- Knowledge of the languages of computer programming relevant
to the assignment.
- Skill in coordinating the work of others.
- Skill in the use of programming and job control languages
specific to the assignment.
- Skill in both verbal and written communication.
Bachelor's degree in Computer Science or related field AND four
years' systems and/or programming experience which includes one year
lead experience; OR, Associate's degree in Computer Science or
related field AND five years' systems and/or programming experience
which includes one year lead experience; OR, Six years of systems
and/or programming experience which includes one year lead
experience; OR, Any equivalent combination of experience and/or
education from which com
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