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You are here: The Job Explorer > Job Description > Support Systems Analyst Principal

Support Systems Analyst Principal Duties and Responsibilities

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Purpose of Classification:

Consults with and advises computer users in the use of specialized and highly technical software packages, programs and computing equipment by supervising staff in project work.

Distinguishing Characteristics:

This is third in a series of three classifications. It is distinguished from the Support Systems Analyst Senior in that incumbents typically serve as technical experts for a variety of systems, coordinate major projects or activities and/or leads subordinate staff.

Examples of Duties:

  • Coordinates the activities of subordinates.
  • Investigates, analyzes and resolves customer problems or inquiries regarding the use of systems, availability of equipment and software, feasibility of requests and approach to problems or projects.
  • Monitors multiple projects including planning and implementing new computer equipment, sites and services; interviews and consults with customers; creates design plan and specifications; coordinates activity with other departments, units or vendors, sets schedule, monitors and evaluates progress and success or failure of project.
  • Coordinates and participates in feasibility and systems studies of a highly technical nature and advises on the capabilities of scientific/technical applications.
  • Prepares budget estimates for projects such as new facilities, equipment and enhancements.
  • Plans, schedules, coordinates, develops and implements computer training services to academic and other campus users.
  • Writes, updates and/or reviews detailed user documentation and manuals; distributes or arranges distribution of documentation.
  • Coordinates the installation of software packages and/or equipment including configuration of software/hardware.
  • Writes articles, news releases and on-line help messages to notify customers of new releases, system changes, updates or innovative ways of using software.
  • Researchers, writes reports, summaries and/or recommendations and conducts technical and fiscal presentations to university administrators regarding computing needs, goals and objectives.
  • Directs and/or trains computing personnel in the principles, capabilities and operations of scientific program applications in specialized and technical areas.
  • Recommends policies and procedures for the area.

Knowledge, Skills and Abilities:

  • Knowledge of the principles and practices of applications programming.
  • Knowledge of computer operating procedures and techniques.
  • Knowledge of the languages of computer programming relevant to the assignment.
  • Skill in coordinating the work of others.
  • Skill in the use of programming and job control languages specific to the assignment.
  • Skill in both verbal and written communication.

Minimum Qualifications:

Bachelor's degree in Computer Science or related field AND four years' systems and/or programming experience which includes one year lead experience; OR, Associate's degree in Computer Science or related field AND five years' systems and/or programming experience which includes one year lead experience; OR, Six years of systems and/or programming experience which includes one year lead experience; OR, Any equivalent combination of experience and/or education from which com


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