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You are here: The Job Explorer > Job Description > Telecommunications Services Coordinator Senior

Telecommunications Services Coordinator Senior Duties and Responsibilities

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Purpose of Classification:

The telecommunications services coordinators are responsible for all the telecommunication systems, both telephone and network, on campus and remote locations, including but not limited to: troubleshooting telephone problems (this involves researching the telephone database), working with users, and analyzing and resolving problems. They analyze telecommunication requests and assist, monitor, coordinate and review all related telecommunication systems/applications/services from start to finish including pagers, cellulars, calling cards, voicemail and automated call distribution. the coordinators are also involved with some telecommunication training for various systems.

Distinguishing Characteristics:

This is the third in a series of four classifications. The primary responsibilities of this position are processing user requests, working with end-users, monitoring various telecommunication projects and includes some lead and direct responsibilities. This job requires the employee to be technical and knowledgeable in several different areas of telecommunication services.

Examples of Duties:

  • Coordinates the activities of clerical and technical support staff.
  • Oversees the coordination of telecommunication project activities in all phases.
  • Confers with telephone and data users, network system personnel and vendors to determine the most efficient implementation of project.
  • Participates in management planning, coordinating and implementing of operational and procedural matters to meet goals and objectives.
  • Compiles user requirements into telecommunication service proposals and service orders for implementation; monitors projects through completion, resolving any discrepancies that may occur.
  • Receives, investigates and resolves all trouble reports and full range of user complaints concerning telecommunication services and/or equipment.
  • Reviews, recommends, and implements improvements in services and/or procedures.
  • Reviews, tests and evaluates new versions of communication hardware and software.
  • Coordinates with administrative and technical personnel concerning installation, implementation, operation and maintenance of complex telecommunication hardware and software elements.
  • Assists and trains telecommunication end users and other appropriate personnel relating to the use of equipment and features.
  • Specifies system and user documentation requirements; updates database records and documentation; maintains all university related telecommunication services, including cellulars/ pagers/calling cards, and associated ordering, training and billing.
  • Maintains Voice Mail and I.V.R. Systems regarding making program changes to system, monitoring system resources, training staff and administering system.
  • Develops and maintains Automated Call Distribution system in conjunction with the voice mail and I.V.R. system.
  • Develops training programs for all telecommunication services available using various resources; interfaces with campus community through various media resources.

Knowledge, Skills and Abilities:

  • Knowledge of the capabilities, limitations and deficiencies of various types of telephone and data services equipment.
  • Knowledge of available telephone and data equipment technologies, applications and interface requirements.
  • Knowledge of basic telecommunications electronics.
  • Knowledge of personal computer operations and functions.
  • Skill in both verbal and written communication.
  • Skill in leading or coordinating work activities of others.

Minimum Qualifications:

Bachelor's degree in Business Administration or related field AND three years of telecommunications service experience; OR, Five years of telecommunication services experience; OR, Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.


Next: Telecommunications Technician Job Description



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