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You are here: The Job Explorer > Job Description > Telephone Information Operator Supervisor

Telephone Information Operator Supervisor Duties and Responsibilities

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Purpose of Classification:

This position supervises all telephone operators as well as oversees all operator functions. The position works directly with the public informing them of the available telephone services.

Distinguishing Characteristics:

This is the third in a series of three classifications. The responsibilities of this position include supervising other operators and educating the university student community on the telecommunication services available to them. This position requires the employee to be knowledgeable in regards to telecommunication services and have strong verbal communication skills.

Examples of Duties:

  • Hires, coaches, reviews, supervises, and terminates assigned employees, or makes effective suggestions and recommendations that are given particular weight regarding the employment status of assigned employees.
  • Maintains procedural manuals due to changes in operational policies and procedures; assists with establishment of new procedures as new equipment or programs are implemented.
  • Coordinates updating of directories and events schedules when notified of changes in order to ensure access to correct information.
  • Devises work schedule for telephone operators ensuring adequate coverage of telephone switchboard at all times; revises work schedule as necessary.
  • Prepares various reports such as traffic reports or weekly progress reports as requested by supervisor.
  • Reports telephone equipment failures by completing necessary paperwork and notifying appropriate telecommunications personnel.
  • Operates telephone switchboard in order to answer incoming calls; determines intent of caller and makes appropriate connection.
  • Coordinates disbursement of student telephone information through residence halls.

Knowledge, Skills and Abilities:

  • Knowledge of centralized automated telephone systems.
  • Knowledge of personal computers and operating systems.
  • Knowledge of supervisory practices and principles.
  • Skill in both verbal and written communication.
  • Skill in dealing diplomatically with the public under stressful conditions.
  • Skill in office administration.

Minimum Qualifications:

Five years' experience operating a large automated telephone switchboard, which includes one year supervisory experience; OR, Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.


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