Teller Senior Duties and Responsibilities
Purpose of Classification:
Receives and pays out money and performs the more specialized or
advanced teller functions such as university department
transactions, balancing bank deposits and processing letters of
credit among others.
Distinguishing Characteristics:
This is
second in a series of three classifications. The progression of this
series is from Teller Senior to Teller Supervisor. Tellers are
distinguished from the Cashier classifications by the types and
variety of transactions. Tellers execute a variety of transactions
and services which include accepting payment for a variety of
different types of accounts, cashing checks, checking account
balances and transferring funds while cashiers accept payments or
give refunds to customers for specific fees or goods/services. It is
distinguished from Teller in that incumbents possess skills to
perform all the duties of a Teller and also one or more specialized
functions. Incumbents in this classification exercise judgement and
discretion within established limits and work with independence to
accomplish work tasks. New or unusual problems are usually referred
to supervisor.
Examples of Duties:
- Records and balances mail or night deposits and university
department transactions; processes letters of credit or
disbursement of special checks.
- Inputs transaction data to computer system and/or reviews
computer reports to ensure accuracy; adjusts or corrects errors.
- Follows established procedures for authorization of certain
specified transactions.
- Applies incoming deposits/payments using a variety of
accounts; balances deposits, payments and receipts.
- Researches unidentified account transactions; makes
adjustments.
- Assists other tellers in resolving difficult or complex
problems; provides basic guidance and leadership to other
tellers.
- Conducts a variety of customer service tasks which may
include providing account balances, transferring funds, tracking
deposits and various record changes.
- Maintains and accounts for cash drawer and daily
transactions; resolves or reports discrepancies.
Knowledge, Skills and Abilities:
- Knowledge of methods of handling money, receipting and
maintaining records.
- Knowledge of basic mathematics.
- Knowledge of all basic teller functions and transactions.
- Skill in counting, receiving and disbursing money.
- Skill in applying control procedures and accurate
calculation.
- Skill in meeting and dealing with the public.
Minimum Qualifications:
Two
years' experience counting, receiving or disbursing money and
executing financial transactions; OR, Any equivalent combination of
experience and/or education from which comparable knowledge, skills
and abilities have been achieved.
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