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You are here: The Job Explorer > Job Description > Ticket Office Manager

Ticket Office Manager Duties and Responsibilities

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Purpose of Classification:

Plans, organizes and controls the operations, activities and staff of a central ticket office. Proceeds on own initiative with little guidance making decisions affecting work unit such as deviations from or exceptions to policy.

Distinguishing Characteristics:

This is a second level in a series of two classifications and is distinguished from the Ticket Office Assistant Manager, in that the incumbent may supervise the Assistant Manager. The Ticket Office Manager is primarily involved with supervision and administrative functions and has very little involvement in performing day-to-day operations due to the large staff and volume within the ticket office. Incumbents typically report to a Director or Administrator. Overnight travel is required in some offices.

Examples of Duties:

  • Supervises the activities of subordinates.
  • Coordinates the ticket office personnel matters such as classification, recruiting and new hire actions, interviewing and selecting new staff, resolving employee grievances and ensuring compliance with applicable policies such as affirmative action.
  • Coordinates advance ticket and gate sales for activities and events, consulting with marketing on promotional activities.
  • Interprets, implements and/or recommends changes to rules, regulations, policies and procedures set forth by the department, University or outside entities; coordinates and implements improved changes in policies and procedures affecting the ticket office; assists in updating policy and procedure manual.
  • Reconciles ticket sales and cash deposits and prepares reports or financial settlements regarding ticket office activities and events.
  • Projects ticket office annual budget and monitors throughout the year, basing some decisions on budget limitations.
  • Analyzes and plans for event needs for ticketing staff, equipment, supplies and services and takes appropriate action based on budget limitations.
  • Coordinates with outside agencies regarding ticket sales for non-University events.
  • Participates in annual audit, interacting with auditors.
  • Designs and orders blank ticket stock, reprinted ticket stock, ticket envelopes, and/or brochures for activities and events, consulting with marketing/promotions staff.
  • Answers inquiries and communicates information regarding upcoming events or new developments within the department to the press which requires independent judgment and discretion.
  • Evaluates and resolves problems presented by subordinate staff; authorizes exceptions or deviation from policy such as ticket refunds.
  • Plans and implements new ticketing procedures and/or revisions to ticketing computer system.
  • Compiles reports or financial statements regarding ticket office activities and events.
  • Ensures reliability and accuracy of ticketing database.
  • Assists in setting prices for various activities and events.
  • May travel to out of town activities and events to distribute tickets.

Knowledge, Skills and Abilities:

  • Knowledge of computerized ticketing systems.
  • Knowledge of supervisory practices and principles.
  • Knowledge of ticket office operations and accepted accounting and record keeping practices related to ticket selling.
  • Skill in both verbal and written communication.
  • Skill in organizing work of self and others.

Minimum Qualifications:

Bachelor's degree in Business Administration or related field AND three years of ticket office experience which includes two years related professional accounting/bookkeeping experience and three years supervisory experience; OR, Seven years of related ticket office experience which includes two years related professional accounting/bookkeeping experience and three years supervisory experience; OR, Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.


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