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Front Desk Supervisor Duties

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DUTIES AND RESPONSIBILITIES
Assist in hiring, training, and on-going supervision of the Front Desk staff.

Provide guests with oustanding guest service, efficient and effective registration and billing services in a professional, friendly manner

Execution of front desk selling strategies through up selling, bucket checks, and income auditing

Review of staff shift work and cash handling for errors -- maintain accurate records

Assume Manager 0n Duty responsibilitles when assigned

Operate the department within budgeted guidellnes in the absence of the Front Office Manager

Participate in special initiatives

EDUCATION AND EXPERIENCE
High school graduate. General office, hotel and supervisory experience preferred

KNOWLEDGE, SKILLS AND ABILITIES
Attention to detail

General office communication and customer service skills

Must be able to stand for exended periods of time