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You are here: The Job Explorer > Job Description > Senior Student Support Specialist

Senior Student Support Specialist Duties and Responsibilities

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Purpose of Classification:

Provides support to students within a program of study and with prospective students; provides program procedures, policies, goals and objectives, technical guidance and problem resolution.

Distinguishing Characteristics:

This is the second in a series of three classifications. This position works as part of a team in providing student support services. Student Support Specialist, Seniors provide the full range of professional knowledge and experience, which allows them to work independently with less supervision and review. This position is involved in planning and developing objectives, policies and procedures.

Examples of Duties:

  • Assists with planning and development of a set of goals and objectives for the student services unit in conjunction with the college strategic planning; implements goals and objectives.
  • Coordinates and administers student support to enrolled and prospective students, such as course registration, graduation processing, petitioning, withdrawals, program documentation, computer accounts, information sessions, receptions, and student orientation.
  • Counsels and confers with students providing program procedures, policies, goals and objectives, technical guidance and problem resolution; directs students to appropriate faculty advisor for further program guidance.
  • Provides administration and program activities and services for the students in a degree program; interprets program procedures, policies, goals and objectives; counsels and confers with students providing technical guidance and problem resolution.
  • Identifies target groups in consultation with academic departments/programs for student recruitment on and off campus; makes visits to appropriate groups (community colleges; schools, workplaces, etc.)
  • Assists in the collaboration with other colleges and central university offices to ensure a coordinated approach to student recruitment and retention activities.
  • Initiates, develops and sustains strong positive relations with program coordinators and department chairs to ensure achievement of the mission and goals of the department and college.
  • Reviews college student support initiatives to ensure student, faculty and administration needs are met.
  • Maintains student records on database, creates and provides reports; provides contact point for enrolled and prospective student information.
  • Assists with accreditation review and developing and facilitating workshops, meetings and seminars for students and faculty; coordinates logistics, scheduling and related matters.
  • Develops or assists in the development and production of program advertising, promotional flyers and related recruitment initiatives.
  • Attends and participates in staff meetings, professional development seminars and other student support related meetings.
  • Implements curriculum goals and objectives as established by faculty; recommends new or revised program policies, goals and objectives.
  • Implements student recruitment initiatives and participates in the evaluation of such initiatives.
  • Assists in providing cross training to program staff as required; may supervise undergraduate student assistants and graduate student assistants.
  • Serves as liaison with student organizations, faculty, staff, administration, internal constituencies, and alumni in facilitating program objectives.

Knowledge, Skills and Abilities:

  • Knowledge of organizational practices.
  • Knowledge of issues pertaining to area of assignment.
  • Knowledge of computerized student systems.
  • Knowledge of supervisory practices and principles.

  • Skill in organizing and prioritizing work activities.
  • Ability to establish and maintain effective working relationships.
  • Skill in both verbal and written communication.
  • Skill in the use of personal computers and related software.

Minimum Qualifications:

Bachelor's degree in field appropriate to area of assignment AND two years of administrative and appropriate program experience; OR, Six years of progressively responsible administrative and appropriate program experience; OR, Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.


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