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You are here: The Job Explorer > Job Description > Support Systems Analyst

Support Systems Analyst Duties and Responsibilities

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Purpose of Classification:

Consults with and advises computer users in the use of computing equipment, software or programming packages and appropriate programming languages.

Distinguishing Characteristics:

This is first in a series of three classifications and is distinguished from the programmers in that incumbents apply, adapt and/or recommend software or programming packages and hardware and provide technical support, training and consulting to users. Specific project assignments may be received from senior level analysts, manager or other technical staff.

Examples of Duties:

  • Coordinates with users regarding the use of software packages and equipment; assists with utilization of packages, software package applications or programs; identifies, reviews and recommends software and/or equipment to meet user needs; answers questions or resolves problems.
  • Writes, updates and/or reviews detailed user documentation and manuals for applications/programs; distributes or arranges distribution of system documentation.
  • Installs and/or assists in installation of software packages and/or equipment to include configuration of software/hardware.
  • Develops, implements and provides training services to academic and other campus users.
  • Writes articles, news releases and on-line help messages to notify customers of new software/hardware releases, system changes, updates or innovative ways of using software.
  • Assists in review and analysis of new and revised system specifications for completeness and compatibility with present software applications and system capabilities.
  • Reviews user manuals and computer listings to debug programs, interpret abnormal terminations or other inoperable situations and resolve problems.

Knowledge, Skills and Abilities:

  • Knowledge of the principles and practices of applications programming.
  • Knowledge of computer operating procedures and techniques.
  • Knowledge of the languages of computer programming relevant to the assignment.
  • Knowledge of application, networking or system software products specific to assignment.
  • Skill in the use of programming and job control languages specific to the assignment.
  • Skill in both verbal and written communication.

Minimum Qualifications:

Associate's degree in Computer Science or related field AND three years' systems and/or programming experience; OR, Bachelor's degree in Computer Science or related field AND two years' systems and/or programming experience; OR, Four years' of systems and/or programming experience; OR, Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.


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