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You are here: The Job Explorer > Job Description > Administrative > Phone Directory Assistant Responsibilities

Phone Directory Assistant Duties

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This is repetitive work in the operation of a telephone communication system.

Work requires alertness and accuracy in placing, answering, and transferring calls as well as familiarity with the names and locations of personnel throughout the university. A primary requisite of the work is prompt, accurate service of all calls in a courteous and pleasant manner.


Answers all incoming local and long distance calls and makes proper connections to person or office requested; places outgoing long distance calls.

Trains desk personnel in the operation of the telephone switchboard.

Acts as receptionist giving routine, non-technical information upon request and referring all other questions to the proper persons.

Maintains a record, as directed, of all outgoing long distance calls, and performs related clerical work.

Records room numbers of guests for wake-up calls.

Maintains a Student and Faculty Locator File.

Receives and disseminates information over a two-way radio during the hours when the Traffic and Security Office is closed.

Performs related work as required.


Graduation from a standard high school; and some experience in the operation of heavy traffic load telephone communications systems; or any equivalent combination of training and experience.


Some knowledge of the methods of operation of a Centrex console and/or PBX Switchboard, student and faculty locator file, and two-way radio.

Ability to operate under stress with accuracy and in a calm and efficient manner.

Ability to answer calls and questions with a clear, well-modulated and pleasant voice, and to use correct grammatical construction and choice of words.

Ability to remember, within a reasonable period of training, the names, locations, and functions of the offices and personnel service by the system.

Ability to understand emergency and essential operations involving the use of the communication system, and to react quickly in the prompt placing and receiving of calls.

Skill in the operation of telephone communication equipment.



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