Phone Directory Assistant Duties
SUMMARY
This is repetitive work in the operation of a telephone
communication system.
Work requires alertness and accuracy in placing, answering, and
transferring calls as well as familiarity with the names and
locations of personnel throughout the university. A primary
requisite of the work is prompt, accurate service of all calls in a
courteous and pleasant manner.
DUTIES AND RESPONSIBILITIES
Answers all incoming local and long distance calls and makes proper
connections to person or office requested; places outgoing long
distance calls.
Trains desk personnel in the operation of the telephone switchboard.
Acts as receptionist giving routine, non-technical information upon
request and referring all other questions to the proper persons.
Maintains a record, as directed, of all outgoing long distance
calls, and performs related clerical work.
Records room numbers of guests for wake-up calls.
Maintains a Student and Faculty Locator File.
Receives and disseminates information over a two-way radio during
the hours when the Traffic and Security Office is closed.
Performs related work as required.
EDUCATION AND EXPERIENCE
Graduation from a standard high school; and some experience in the
operation of heavy traffic load telephone communications systems; or
any equivalent combination of training and experience.
KNOWLEDGE, SKILLS AND ABILITIES
Some knowledge of the methods of operation of a Centrex console
and/or PBX Switchboard, student and faculty locator file, and
two-way radio.
Ability to operate under stress with accuracy and in a calm and
efficient manner.
Ability to answer calls and questions with a clear, well-modulated
and pleasant voice, and to use correct grammatical construction and
choice of words.
Ability to remember, within a reasonable period of training, the
names, locations, and functions of the offices and personnel service
by the system.
Ability to understand emergency and essential operations involving
the use of the communication system, and to react quickly in the
prompt placing and receiving of calls.
Skill in the operation of telephone communication equipment.
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