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You are here: The Job Explorer > Job Description > Business and Finance > Loan Collection Officer Responsibilities

Loan Collection Officer Duties

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This is responsible work in the collection of delinquent student accounts.

Duties of this position involve responsibility for the collection of individual student accounts which become delinquent and for supervision of a clerical staff in the maintenance of all student loan accounts and records. Work involves corresponding with students who have delinquent accounts, locating unknown addresses, and counseling and advising students of their repayment obligations. The employee works with considerable independence under the general supervision of an administrative superior. Work is reviewed principally by evaluation of collection operations and analysis of outstanding accounts.


Supervises the clerical section of the student loan office.

Examines delinquent student loan accounts and reviews the financial status of individual students; attempts to make collections by correspondence.

Conducts office interviews and telephone conversations with students who are delinquent in the payment of accounts; interviews students with loan obligations who are leaving the university and advises them of their obligations and privileges under the repayment terms.

Approves teacher cancellations; prepares special status on NDEA loan funds.

Prepares annual reports concerning the status of the loan collection office and uncollectible accounts.

Analyzes delinquent loans, and determines when legal action must be taken, or collection agencies utilized.

Performs related work as required.


Completion of an Associate's degree in business, or a related discipline AND one year of related experience or an equivalent combination of experience, training and/or education


Considerable knowledge of effective collection techniques and ability to apply those techniques to the collection of delinquent student accounts.

Some knowledge of modern office practices, procedures, methods and equipment.

Ability to compose effective collection correspondence.

Ability to establish and maintain effective working relationships with students and subordinate employees.

Ability to plan and supervise the maintenance of an appropriate recordkeeping system for student loan accounts and credit information.



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