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You are here: The Job Explorer > Job Description > Business and Finance > Loan Collection Officer Responsibilities

Loan Collection Officer Duties

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This is responsible and specialized work involving the management of student loan accounts.

Duties of this position involve responsibility for the administration and management of several categories of student loan receivable with particular emphasis on those accounts which have become or threaten to become difficult to collect or seriously delinquent. Work also involves all facets of the collection effort including counseling with prospective borrowers, explaining the terms and conditions of loan contracts and the obligations of the borrower, pre-graduation interviews with loan recipients and scheduling of repayments. It further involves a close working relationship with junior collection officers in planning, coordinating and reviewing collection techniques and negotiating acceptable repayment plans with delinquent borrowers. The employee must be able to work with considerable independence and limited supervision. Work is reviewed principally through evaluation of collection effectiveness.


Administers a segment of student loan receivable accounts.

Utilizes form letters and individualized correspondence and telephone contacts to effect collection.

Reviews and evaluates delinquent student loan accounts and recommends or initiates corrective action.

Plans and coordinates efforts of junior collection officers.

Assumes direct responsibility for seriously delinquent and difficult accounts.

Recommends utilization of collection agencies or the initiation of legal proceedings.

Evaluates effectiveness of several collection agencies.

Conducts office and group interviews of graduating students who are leaving the university and advises them of privileges and obligations under terms of loan agreement.

Approves postponements, deferments and teacher cancellations; supervises and assists in preparation of special NDSL and Health Professions status reports.

Supervises and assists in preparation of annual status reports of the loan collection office and uncollectible accounts.

Performs related work as required.


Completion of a Bachelor's degree in business, or a related discipline AND three years related experience; OR an equivalent combination of experience, training and/or education.


Thorough knowledge of regulations governing student loan programs.

Knowledge of effective collection techniques and the ability to select and apply appropriate technique(s) to individual accounts.

Knowledge of modern practices, procedures, methods, and equipment.

Ability to plan, organize and supervise collection efforts.

Ability to compose effective collection correspondence.

Ability to establish and maintain an appropriate recordkeeping system for student loan accounts and credit information.

Ability to establish and maintain effective working relationships with students and subordinate employees.



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