IT Professional Assistant Duties
SUMMARY
This position is responsible for providing general client
Information Technology support. Personnel in this position
diagnose and resolve issues pertaining to standalone or
interconnected systems hardware, software, peripherals, and
network devices used by UGA personnel to perform assigned work
duties. This position directly addresses technical issues at the
local level and acts as a technical liaison for resolving
broader issues. Both technical and interpersonal skills are
essential.
The work of an Information Technology Professional will vary
according to the nature of the employing organization and the
level of responsibility associated with the position posting.
The person in this position may be an IT generalist or an
employee with multiple technical specialties such as
systems administration, web development, network administration,
etc.
DUTIES AND RESPONSIBILITIES
Diagnose and resolve issues related to personal computer
hardware, operating system, application software, software
utilities, data communications / connectivity devices, hand held
devices, and other
related peripherals.
Assist clients with operational and project based questions
related to the integration or use of Information Technology
devices or processes.
Assist clients with questions regarding their interaction with
established organizational Information Technology interfaces,
processes, practices.
Provide consultation and guidance to clients regarding the
procurement of Information Technology goods and services to
address local and organizational business needs.
Assist organization with standards development and best
practices.
Researches emerging technologies and recommends hardware /
software products that may help improve efficiency and
effectiveness of technology for client
Create documentation and provide point-of-use training to client
Performs other related duties as assigned
EDUCATION AND EXPERIENCE
See IT Security Training Matrix
KNOWLEDGE, SKILLS AND ABILITIES
See IT Knowledge, Skills & Abilities Matrix
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