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You are here: The Job Explorer > Job Description > Mail Services Supervisor

Mail Services Supervisor Duties and Responsibilities

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Purpose of Classification:

Supervises day to day operations of mailroom facilities and Mail Clerks. Ensures all deadlines for mailings are met.

Distinguishing Characteristics:

This is third in a series of four classifications and is distinguished from the Mail Services Manager in that incumbents spend a percentage of time performing Mail Clerk duties, while the Mail Services Manager spends the majority of work time in supervision of subordinates. Typically reports to the Mail Services Manager.

Examples of Duties:

  • Hires, coaches, reviews, supervises, and terminates assigned employees, or makes effective suggestions and recommendations that are given particular weight regarding the employment status of assigned employees.
  • Schedules employees at appropriate workstations to ensure work is most effectively distributed.
  • Opens substation or contract station and prepares for daily operations; processes daily revenues and prepares necessary paperwork.
  • Performs work of subordinate personnel such as mail sorting, delivery and waiting on postal customers.
  • Schedules route, meter machines and mail processing assignments; rotates assignments and routes as needed.
  • Maintains supply inventory; and orders supplies according to established departmental procedures.
  • Maintains accurate records of stamp stock and meter postage; prepares daily cash receipts forms.
  • Answers questions and resolves problems between university mail services and university employees, vendors, United States Postal Service and the public.

Knowledge, Skills and Abilities:

  • Knowledge of postal regulations and operations.
  • Knowledge of supervisory practices and principles.
  • Skill in scheduling planning work of others.
  • Skill in both verbal and written communication.

Minimum Qualifications:

Three years' mailroom services experience, which includes one year of lead experience; OR, Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved. Possession of a current Arizona Class II driver's license is required upon employment.


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