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You are here: The Job Explorer > Job Description > Outside Ticket Sales Representative

Outside Ticket Sales Representative Duties and Responsibilities

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Purpose of Classification:

Generates ticket sales and creates a business network for Premium Seating, Season and Group Tickets for the ASU Athletic Department in adherence with NCAA and PAC 10 rules and regulations, Arizona Board of Regentís, University and Department of Intercollegiate Athletic policies.

Distinguishing Characteristics:

This is a specialized classification and not part of a series.

Examples of Duties:

  • Makes outbound calls to solicit prospective athletic ticket purchasers to generate sales.
  • Responds to inbound sales calls, responds to inquiries and provides information and/or follow up materials as requested.
  • Develops and manages a business network for future sales prospects through leads and referrals.
  • Prepares weekly sales activity reports.
  • Identifies potential leads and potential sales opportunities.
  • Represents ASU to alumni and other prospective ticket purchasers by explaining features and benefits associated with ticket plans.
  • Serves as liaison between customer and ASU ticket area to resolve issues/problems/concerns.
  • Maintains knowledge of ticket plan programs as well as ticket holder preferences.
  • Provides feedback and/or suggestions based on prospective ticket purchaser feedback/requests.
  • Participates in a variety of promotional and sales activities designed to meet specific targets.

Knowledge, Skills and Abilities:

  • Knowledge of the practices, methods and techniques of sales and up selling.
  • Knowledge of ASU athletic programs.
  • Knowledge of the standards and techniques of customer service.
  • Skill in clearly communicating ticket program benefits to close a sale.
  • Skill in developing and nurturing network of sales leads and prospects.
  • Skill in delivering sales presentation to various audiences.
  • Ability to meet established sales quotas and/or promotional objectives.
  • Ability to work in an inside sales environment subject to extended periods of high volume telephone contact.

Minimum Qualifications:

Associateís degree in Business or closely related field with three (3) months sales/telemarketing experience in sports tickets, sponsorships or program sales; OR, Any equivalent combination education and/or experience from which comparable knowledge, skills and abilities have been achieved.


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