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You are here: The Job Explorer > Job Description > Program Manager

Program Manager Duties and Responsibilities

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Purpose of Classification:

Manages a unit or department composed of multiple components performing strategic planning, program development, budget management and supervision of staff. Performs work of considerable difficulty in the management, planning and development of activities for a unit or department. Develops, plans, and implements departmental goals and objectives.

Distinguishing Characteristics:

This is a specialized classification and not part of a series. This classification is for positions that have responsibility for multiple components of a department or unit. Typically oversees a Program Coordinator Senior or multiple Program Coordinators.

Examples of Duties:

  • Manages the planning and implementation of the unit or department goals to fulfill the mission of the unit or department to the campus.
  • Establishes goals and objectives for a unit or department comprised of multiple components or programs.
  • Develops and administers unit or department budgets.
  • Manages, selects, trains, evaluates and manages unit or department staff for effectiveness and efficiency.
  • Performs need assessments, evaluates and analyzes individual program and overall unit or department effectiveness; implements appropriate procedures to ensure efficiency and accuracy to fulfill the unit or department and campus mission.
  • Liaisons with students, staff, faculty, administration and external constituencies in developing, planning and implementing unit or department objectives.
  • Manages the development of internal systems and materials for delivery of programs and services.
  • Collaborates with students, staff, faculty and administrators to identify and resolve issues and conflicts requiring discretion, diplomacy and confidentiality.
  • Provides technical advice, policy interpretation, and guidance for application of appropriate procedures to staff, students and administrators.
  • Participates as a member of various divisions, campus and university committees, and represents the unit or department at various community and student functions.
  • Develops and facilitates or oversees the development and facilitation of workshops, seminars and orientations for students, faculty and external constituencies.
  • Oversees development of information flyers, internal forms and various materials to facilitate unit or department programs and services.

Knowledge, Skills and Abilities:

  • Knowledge of the principles and procedures of the assigned work unit.
  • Knowledge of budgeting and accounting principles.
  • Knowledge of organizational practices.
  • Knowledge of management practices and principles.
  • Skill in supervision, organization and training.
  • Skill in program development and execution.
  • Skill in coordinating activities, evaluating data and establishing priorities.
  • Skill in both verbal and written communication and presentation.
  • Ability to work independently.

Minimum Qualifications:

Bachelor's degree in a field appropriate to the area of assignment AND five years' administrative/coordinative program experience; OR, Master's degree in field appropriate to area of assignment AND three years' administrative/coordinative program experience; OR, Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.


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