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You are here: The Job Explorer > Job Description > Student Support Specialist

Student Support Specialist Duties and Responsibilities

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Purpose of Classification:

Counsels and confers with students within a program of study and with prospective students; provides program procedures, policies, goals and objectives, technical guidance and problem resolution.

Distinguishing Characteristics:

This is the first in a series of three classifications. This position has no decision-making responsibilities, no supervisory responsibilities, and typically only provides input in the development of objectives, policies and procedures.

Examples of Duties:

  • Counsels and confers with students interpreting and providing program procedures, policies, goals and objectives, technical guidance and problem resolution; directs students to appropriate program advisor for further program guidance.
  • Coordinates and administers program activities and student support to enrolled and prospective students, such as course registration, graduation processing, petitioning, withdrawals, program documentation, computer accounts, information sessions, receptions, and student orientation.
  • Assists in the identification of target groups in consultation with academic departments/programs for student recruitment on and off campus; makes visits to appropriate groups (community colleges; schools, workplaces, etc.); implements internal systems and materials for delivery of student support services.
  • Assists in the collaboration with other colleges and central university offices to ensure a coordinated approach to student recruitment and retention activities; serves as liaison to enrolled or prospective student and internal constituencies in facilitating program objectives.
  • Initiates, develops and sustains strong positive relations with program coordinators and department chairs to ensure achievement of the mission and goals of the department and college.
  • Assists with review of college student support initiatives to ensure student, faculty and administration needs are met.
  • Assists with development of goals and objectives for the student support unit, in support of the college strategic plan.
  • Maintains student records on database, creates and provides reports; provides contact point for enrolled and prospective student information.
  • Assists with accreditation review and in development of workshops, meetings and seminars for students and faculty; coordinates logistics, scheduling and related matters.
  • Develops or assists in the development and production of program advertising, promotional flyers and related recruitment initiatives.
  • Attends and participates in staff meetings, professional development seminars and other student support related meetings.
  • Implements curriculum goals and objectives as established by faculty.
  • Implements student recruitment initiatives and participates in the evaluation of such initiatives.
  • Assists in providing cross training to program staff as required.
  • Serves as liaison with student organizations and alumni.

Knowledge, Skills and Abilities:

  • Knowledge of organizational practices.
  • Skill in organizing and prioritizing work activities.
  • Ability to establish and maintain effective working relationships.
  • Skill in both verbal and written communication.
  • Skill in the use of personal computers and related software.

Minimum Qualifications:

Bachelor's degree in field appropriate to area of assignment AND one year of administrative and appropriate program experience; OR, Five years of progressively responsible administrative and appropriate program experience; OR, Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.


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