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You are here: The Job Explorer > Job Description > Support Systems Analyst Senior

Support Systems Analyst Senior Duties and Responsibilities

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Purpose of Classification:

Consults with and advises computer users in the use of specialized and highly technical software packages, programming languages and computing equipment.

Distinguishing Characteristics:

This is the second in a series of three classifications. It is distinguished from the Support Systems Analyst in that incumbents typically serve as support leaders for particular packages or services and/or have specialized knowledge and skills in particular areas of computing. This level may lead others.

Examples of Duties:

  • Coordinates with users via telephone or in person regarding the use of software packages and equipment; assists with software package applications or programs; identifies, reviews and recommends software and/or equipment to meet user needs; answers questions or resolves problems.
  • Coordinates with users in determining feasibility of accomplishing proposed work functions or processes by computer means.
  • Provides direction and technical control of projects; evaluates progress and corrects programs as needed.
  • Writes, updates and/or reviews detailed user documentation and manuals for applications; distributes or arranges distribution of documentation.
  • Installs and/or assists in installation of software packages and/or equipment to include configuration of software/hardware.
  • Plans, schedules, coordinates, develops and implements computer training services for campus users.
  • Writes articles, news releases and on-line help messages to notify customers of new releases, system changes, updates or innovative ways of using software.
  • Reviews and analyzes new and revised system specifications for completeness and compatibility with present software applications and system capabilities.
  • Reviews user manuals and computer listings to debug programs, interpret abnormal terminations or other inoperable situations and correct system problems.
  • Illustrates the flow of information in existing or proposed applications and prepares specifications and associated documentation.
  • May coordinate the work activities of subordinates.

Knowledge, Skills and Abilities:

  • Knowledge of the principles and practices of applications programming.
  • Knowledge of computer operating procedures and techniques.
  • Knowledge of the languages of computer programming relevant to the assignment.
  • Skill in coordinating the work of others.
  • Skill in the use of programming and job control languages specific to the assignment.
  • Skill in both verbal and written communication.

Minimum Qualifications:

Bachelor's degree in Computer Science or related field AND three years' systems and/or programming experience; OR, Associate's degree in Computer Science or related field AND four years' systems and/or programming experience; OR, Five years of systems and/or programming experience; OR, Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.


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