AL | AK | AZ | AR | CA | CO | CT | DC | DE | FL | GA | HI | ID | IL | IN | IA | KS

KY | LA | ME | MD | MA | MI | MN | MS | MO | MT | NE | NV | NH | NJ | NM | NY | NC

ND | OH | OK | OR | PA | RI | SC | SD | TN | TX | UT | VT | VA | WA | WV | WI | WY

You are here: The Job Explorer > Job Description > Technology Support Analyst Associate

Technology Support Analyst Associate Duties and Responsibilities

Job Search
job title, keywords, company, location jobs by job search

Purpose of Classification:

Provides support to users of information technology tools. Work typically involves fielding questions and giving basic instruction, routine delivery, installation, setup, maintenance, and upgrade of computer hardware and software and media equipment, and some troubleshooting when customer or public-site hardware and software are not operating properly.

Distinguishing Characteristics:

This is the second in a series of six classifications. Incumbents typically perform a wider variety of routine tasks than those at the first level, and add some troubleshooting and configuration recommendation duties. Incumbents of the third level spend much more time on non-routine tasks and troubleshooting, and often act as a support leader on one or two services.

Examples of Duties:

  • Responds to routine user questions on operation of computer hardware and software and media equipment.
  • Identifies causes of problems when hardware and software are not operating properly and takes appropriate action; repairs or resolves common problems and refers unusual or complex problems to vendors, contractors, or others in the university.
  • Advises customers on standard tools and combinations of tools that are available to meet specific needs.
  • Installs/delivers and sets up computer hardware and software and media equipment; tests newly set up equipment to assure that it works according to specifications.
  • Maintains computer and media equipment, especially shared-use and public-site equipment: cleans equipment, replaces worn-out or missing parts, restores files, settings, and software to pre-established standards, etc.
  • Installs upgrades to hardware or software.
  • Develops and delivers instructional short courses on the use of supported technology products.
  • Operates computing and media equipment to perform routine functions such as file backups, event videotaping, data entry, server account maintenance, report generations, etc.
  • Maintains records and supplies associated with assignments, for example, requests for service and status, counts of users in classrooms and labs, status of equipment and software checked out, maintenance parts in inventory, etc.
  • Collaborates and teams with others on a variety of projects related to the basic assignment.

Knowledge, Skills and Abilities:

  • Knowledge of a variety of relevant technology tools sufficient to answer routine customer questions about use, to recommend configurations to meet specific needs, and to solve common problems.
  • Skill in developing and delivering short instructional courses.
  • Skill in identifying and resolving problems with computer hardware and software and/or with media equipment.
  • Considerable skill in serving customers in a positive and professional manner.
  • Skill in setup, installation, maintenance and operation of computer hardware and software and/or media equipment.
  • Ability to maintain accurate records.
  • Ability to work effectively in teams.

Minimum Qualifications:

Associate's degree in technology or related field AND one year experience providing information technology services; OR, Three years' experience providing information technology services; OR, Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved. Certificates from recognized programs that indicate mastery of tools and techniques relevant to the assignment may substitute for up to six months of experience.


Next: Technology Support Analyst Coordinator Job Description



Cover Letter

Sample Resume

Job Interview

Business Letter
Job Description

Job Description: Administrative - Agriculture - Animal Care - Building - Business - Development - Environmental - Equipment - Facilities - Food - Health - HR

Research - IT - Library - Media - Medical - Outreach - Parking - Police - Postal - Printing - PR - Lab - Retail - Student Services - Supplies - Trades - Transit - A-Z

Copyright 2011 The Job - Home | Contact Us | Recommend Us | Colleges and Universities | Find Jobs by County