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You are here: The Job Explorer > Job Description > Telecommunications Services Coordinator

Telecommunications Services Coordinator Duties and Responsibilities

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Purpose of Classification:

The telecommunications services coordinators are responsible for all the telecommunication systems, both telephone and network, on campus including but not limited to: troubleshooting telephone problems (this involves researching the telephone database), working with users, and analyzing and resolving problems. They analyze telecommunication requests and assist, monitor, coordinate and review all related telecommunication systems/applications/services from start to finish including pagers, cellulars, calling cards, voicemail and automated call distribution. The Coordinators are also involved with some telecommunication training for various systems.

Distinguishing Characteristics:

This is the second in a series of four classifications. The primary responsibilities of this position are to work with end-users and the telecommunication department to ensure the orders/requests/projects are handled in an efficient manner. This includes monitoring and verifying all user requests.

Examples of Duties:

  • Provides information to telecommunications users and recommends the most cost effective and efficient telecommunications services and/or equipment configuration to meet specified user needs.
  • Compiles user requirements into service orders for installation, moves and changes; reviews work orders of other staff; submits orders to appropriate service vendor or agency.
  • Monitors all service requests through completion resolving any discrepancies that may occur.
  • Assists and trains telecommunications end users and other appropriate personnel relating to the use of equipment and features.
  • Updates Voice Mail system, regarding program changes, administration of the system, and monitoring resources and training staff.
  • Interfaces with campus community through various media resources.
  • Updates database records and documentation.
  • Provides information to telecommunications users and recommends the most cost effective approaches/means to accomplishing desired outcomes.
  • Receives, investigates and resolves all trouble reports and full range of user complaints concerning telecommunication services and/or equipment.
  • Makes recommendations as needed for new acquisitions of equipment; implements and documents service procedure improvements.
  • Coordinates the taking of physical and perpetual inventories of all university telecommunications services and equipment.

Knowledge, Skills and Abilities:

  • Knowledge of the capabilities, limitations and deficiencies of various types of telephone and data services equipment.
  • Knowledge of available telephone and data equipment technologies, applications and interface requirements.
  • Knowledge of basic telecommunications electronics.
  • Knowledge of personal computer operations and functions.
  • Skill in both verbal and written communication.

Minimum Qualifications:

Three years of telecommunication services experience; OR, Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.


Next: Telecommunications Services Coordinator Assistant Job Description



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