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You are here: The Job Explorer > Job Description > Telephone Information Operator

Telephone Information Operator Duties and Responsibilities

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Purpose of Classification:

Answers and routes all telephone calls. Disseminates information to callers. Trains other operators. Assists users with telephone services.

Distinguishing Characteristics:

This is the first in a series of three classifications. The primary responsibilities of this position are to operate the telephone switchboard including answering and routing calls, assisting users with various telephone services and training other operators. This position requires strong verbal communication skills.

Examples of Duties:

  • Operates telephone switchboard in order to answer incoming calls; determines intent of caller and makes appropriate connections.
  • Receives and routes a variety of calls for general campus information including complaints, emergencies, bomb threats and security calls.
  • Assists in maintaining and updating telephone directories when notified of changes in order to access correct information.
  • Places long distance and conference calls for authorized parties.
  • Reports telephone equipment failures by completing necessary paperwork and notifying appropriate telecommunications personnel.
  • Maintains log of calls placed and any additional information required for various reports or special projects.
  • Trains or assists with training new telephone operators in performance of job duties.

Knowledge, Skills and Abilities:

  • Knowledge of centralized automated telephone system.
  • Knowledge of personal computers and operating system.
  • Skill in the operation of telephone equipment.
  • Skill in dealing diplomatically with the public under stressful conditions.
  • Skill in both verbal and written communication.

Minimum Qualifications:

One year's experience operating a multi-line telephone or switchboard; OR, Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.


Next: Telephone Information Operator Senior Job Description



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