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You are here: The Job Explorer > Job Description > Teller Supervisor

Teller Supervisor Duties and Responsibilities

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Purpose of Classification:

Supervises and coordinates activities of workers engaged in receiving and paying out money and keeping records of transactions. Performs a variety of teller and leadership duties involving a minimum staff of three tellers and clerks. Incumbents work with independence in coordinating and assigning work and resolving problems for subordinate tellers.

Distinguishing Characteristics:

This is third in a series of three classifications. The progression of this series is from Cashier to Teller or Cashier, Senior; then Teller, Senior; and finally Teller Supervisor. Tellers are distinguished from the Cashier classification by the types and varieties of transactions. Tellers execute a variety of transactions and services which include accepting payments for a variety of different types of accounts, cashing checks, checking account balances and transferring funds while cashiers accept payments or give refunds to customers for specific fees or goods/services. It is distinguished from the Teller, Senior classification in that its primary duty is work leadership as opposed to performance of a specialized teller function. Incumbents typically report to a Manager.

Examples of Duties:

  • Hires, coaches, reviews, supervises, and terminates assigned employees, or makes effective suggestions and recommendations that are given particular weight regarding the employment status of assigned employees.
  • Prepares work schedules and prioritizes work.
  • Answers questions and resolves difficult or complex problems presented by tellers or other staff.
  • Ensures adherence to university policies and procedures concerning teller functions.
  • Examines tellers’ reports of daily transactions for accuracy.
  • Verifies cash when overages/shortages occur; assists tellers when balancing problems occur using knowledge of common errors.
  • Performs duties of subordinate tellers such as mail-in cashier duties, check distribution or other duties to facilitate workflow as required.

Knowledge, Skills and Abilities:

  • Knowledge of all basic and specialized teller functions.
  • Knowledge of supervisory practices and principles.
  • Knowledge of office methods, procedures and practices including the use of standard office equipment.
  • Skill in performing typical financial transactions and teller functions.

Minimum Qualifications:

Five years of counting, receiving and disbursing money and executing financial transactions or bank teller experience, which includes one year lead experience; OR, Associate’s degree in Business Administration or related field AND three years of counting, receiving and disbursing money and executing financial transactions or bank teller experience, which includes one year lead experience; OR, Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.


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