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You are here: The Job Explorer > Job Description > Trades > Maintenance Dispatcher Responsibilities

Maintenance Dispatcher Duties

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This is highly responsible and detailed clerical work within a major maintenance division or department. Work involves distribution of information and messages by direct personal, written, two-way radio, or telephone contact.

An employee in this class has general responsibility for receiving, recording, and relaying work orders to appropriate maintenance sections or crews. Work is performed under general supervision according to established procedures.


Receives, records, and distributes work orders to service crews upon requests for maintenance service or repair work from University departments.

Records information such as name, department name, type of work requested or service to be rendered.

Receives and handles verbal and written orders from departments requesting maintenance service or repair work and relays requests to appropriate maintenance section.

Relays messages and special instructions to service crews via two-way radio.

Keeps record of service and maintenance calls and work orders.

Maintains files on all specific, standing work orders and related information and documents.

Operates standard office equipment such as computers, typewriters, and copiers.

Assists in compiling reports related to the unit's activities.

May interact with vendors in matters regarding supplies and materials.

Performs related work as required.

Completion of high school education and considerable experience in clerical work supplemented with some dispatching experience preferred; or any equivalent combination of training and experience.

Considerable knowledge of office practices, procedures, equipment, and standard clerical techniques.

Some knowledge of dispatching methods, techniques, and practices.

Some knowledge of building maintenance needs and service requirements.

Some knowledge of the practices, methods, materials, and equipment of the building trades.

Ability to obtain the proper information through verbal, written, and personal contact.

Ability to analyze situations promptly and to determine proper course of action.

Ability to deal courteously with University personnel, maintenance crews, and the general public.

Ability to speak and write effectively.



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