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You are here: The Job Explorer > Job Description > Computer Operations Support Specialist Senior

Computer Operations Support Specialist Senior Duties and Responsibilities

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Purpose of Classification:

Provides senior technical support to Operations personnel and to systems and programming personnel in support of operational systems. Directs the recovery of files in case of media failure. Ensures operational documentation and inventories are kept current. Designs computer operator training courses. Identifies trends in equipment errors. Participates in equipment moves and installations.

Distinguishing Characteristics:

This is second in a series of two classifications and is distinguished from the first in that incumbents perform some lower level systems programming functions in support of operations.

Examples of Duties:

  • Provides technical training to operational personnel in all areas of computer operations.
  • Resolves complex operational malfunctions by revising existing operating techniques and procedures or devising new ones.
  • Reviews work projects for conformance with operational standards and procedures and recommends necessary changes.
  • Reviews security procedures of operations staff, ensures that computing standards are maintained and ensures the security of the facilities, equipment, data, and personnel.
  • Confers with other computing personnel in resolving problems involving program intent, input/output requirements and other procedural and technical matters.
  • Reviews computer operating instructions and computer error runs to debug programs, interpret machine stops or other inoperable situations and corrections complex error conditions.
  • Leads operational projects.
  • Performs computer program development or modification to support operational requirements.
  • Performs research on specific operational software and related questions from management, programming, operating, and systems personnel as directed.

Knowledge, Skills and Abilities:

  • Knowledge of the principles, practices, and techniques of computer operations.
  • Knowledge of relevant programming and job control language.
  • Knowledge of computer security procedures.
  • Knowledge of the principles and practices of project management.
  • Knowledge of the principles and practices of systems and applications programming.

Minimum Qualifications:

Associate's degree in Computer Science or related field AND three years experience, which includes two years of programming experience appropriate to the assignment; OR, Four years of experience in the operation and support of computer equipment, which includes two years of programming experience appropriate to the assignment; OR, Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.


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