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You are here: The Job Explorer > Job Description > Computer Site Support Supervisor

Computer Site Support Supervisor Duties and Responsibilities

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Purpose of Classification:

Supervises the day-to-day operational activities of a multiple shift, multiple computing site and media services environment, including staff and business operations. Works closely with other areas in the organization to facilitate improved systems and services related to student computing services and media services.

Distinguishing Characteristics:

This is a unique classification and not part of a series. Incumbent will supervise shift supervisors that are typically responsible for a single shift. Must be thoroughly familiar with all operational aspects of the systems and services related to the student computing sites, and media services. Must have considerable technical, analytical, audio-visual and computer support skills. Responsible for training, change planning, and coordination.

Examples of Duties:

  • Hires, coaches, reviews, supervises, and terminates assigned employees, or makes effective suggestions and recommendations that are given particular weight regarding the employment status of assigned employees.
  • Trains support staff on a variety of operational processes, systems and techniques related to students computing sites, media services and customer service.
  • Leads and coordinates implementations of hardware and software changes in the student computing sites.
  • Plans and recommends staffing requirements and monitors efficient use of the operational and staffing budgets.
  • Evaluates internal systems and procedures and provides direction and project management skills necessary to develop and maintain improvements.
  • Recommends designs and plans for new and renovated student computing facilities.

Knowledge, Skills and Abilities:

  • Skill to effectively communicate with all levels of management, faculty, staff, students and vendors.
  • Skill to manage multiple projects/tasks that span multiple shifts, heavy customer contact and tight deadlines.
  • Skills to effectively manage budgets.
  • Extensive knowledge of principles, practices and procedures related to the operation of a multiple shift, multiple student computing site environment.
  • Skills in customer service practices and teamwork techniques.
  • Computer skills with the ability to use applicable system and application software.
  • Knowledge of supervisory practices and principles.

Minimum Qualifications:

Bachelor's degree AND two years related work experience which includes one year supervisory experience; OR, Associate's degree AND three years related work experience which includes one year supervisory experience; OR, Four years related work experience which includes one year supervisory experience; OR, Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.


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