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You are here: The Job Explorer > Job Description > Computing Site Operator Supervisor

Computing Site Operator Supervisor Duties and Responsibilities

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Purpose of Classification:

Supervises a shift of computing site operators located in various decentralized computing sites for faculty, staff and students, assists in operation of supporting peripheral equipment.

Distinguishing Characteristics:

This is third in a series of three classifications and is distinguished from the second in that incumbents in this classification supervise a shift of computing site operators.

Examples of Duties:

  • Hires, coaches, reviews, supervises, and terminates assigned employees, or makes effective suggestions and recommendations that are given particular weight regarding the employment status of assigned employees.
  • Resolves complex operational malfunctions by revising existing operating techniques and procedures or devising new ones.
  • Supervises work projects and computer job runs for conformance with department standards and procedures and recommends necessary changes.
  • Maintains orientation and training program and procedures for student and staff operators; updates materials as needed; compiles training packets; answers questions; evaluates staff needs; documents and files records of participation; coordinates special workshops.
  • Establishes and maintains supply inventories for computer sites; determines quantity of supplies to stock based on usage; assists staff with inventory; prepares blanket orders; follows up on back orders.
  • Interacts with customers to insure fulfillment of their operational needs.
  • Interacts with central computer site, helpdesk, technical support staff and vendors to resolve interfacing problems, equipment problems, or discuss computing site issues.
  • Reviews security procedures of subordinate staff and insures that computing standards are maintained.
  • Reviews documentation, written procedures, new forms or logs, for conformance with operational standards and procedures and recommends necessary changes.
  • Completes reports relating to staffing, machine utilization and shift operations.
  • May operate computer and peripherals.
  • Coordinates operator assistance for hardware/software testing and training.

Knowledge, Skills and Abilities:

  • Knowledge of the principles, practices, and techniques of computer operations appropriate to the assignment.
  • Knowledge of computer security procedures.
  • Knowledge of the job control language appropriate to the assignment.
  • Knowledge of supervisory practices and principles.
  • Skill in both verbal and written communication.

Minimum Qualifications:

Associate's Degree in Computer Science or related field AND two years' experience in the operation of computer equipment appropriate to the assignment which includes one year supervisory experience; OR, Three years' experience in the operation of computer equipment appropriate to the assignment which includes one year supervisory experience; OR, Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.


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