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You are here: The Job Explorer > Job Description > Mail Services Assistant Manager

Mail Services Supervisor Duties and Responsibilities

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Purpose of Classification:

Plans and manages the daily operations of the Mail Services unit of ASU.

Distinguishing Characteristics:

This is a unique classification. The Mail Services Assistant Manager is distinguished from the Mail Services Supervisor in that it supervises the first line supervisors in the performance of Mail Services' operations and assists in establishing Mail Services' goals and objectives.

Examples of Duties:

  • Hires, coaches, reviews, supervises, and terminates assigned employees, or makes effective suggestions and recommendations that are given particular weight regarding the employment status of assigned employees.
  • Assists in the preparation of Mail Services' budget by forecasting equipment purchase and repair, labor costs and projected postage requirements; monitors projects and operations with respect to costs and performance.
  • Develops ways to reduce Mail Services' operational costs; implements cost savings programs and procedures to enhance efficiency.
  • Promotes Mail Services throughout ASU by providing information on Mail Services through presentations and Mail Services' facility tours.
  • Recommends changes to Mail Services' policies and procedures; maintains policy and procedure manuals for Mail Services operations; informs staff of policy and procedure changes.
  • Participates in and assists in the development of Mail Services' goals and objectives.
  • Conducts staff meetings as necessary with respect to postal regulations and routing information changes.
  • Maintains a safe working environment and complies with OSHA and risk management regulations.
  • Designs and develops documentation and coordinates the collection of data for the preparation of reports for mail processing and production; analyzes data and recommends and staffing, equipment and operating procedure changes as necessary.

Knowledge, Skills and Abilities:

  • Knowledge of supervisory practices and principles.
  • Knowledge of budgetary procedures, fiscal projections and cost analysis.
  • Knowledge of computer hardware and software, and applications appropriate to mail operations.
  • Skill in both verbal and written communication.
  • Customer service skills.

Minimum Qualifications:

Bachelor's degree in Business or a related field AND two years of related operating experience, which includes two years of supervisory experience; OR, Associate’s degree in Business or a related field AND four years of related operating experience, which includes two years of supervisory experience; OR, Any equivalent combination of experience, training and/or education from which comparable knowledge, skills and abilities have been achieved.


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