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You are here: The Job Explorer > Job Description > Student Support Coordinator

Student Support Coordinator Duties and Responsibilities

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Purpose of Classification:

Coordinates the student support functions for prospective students and those enrolled in a degree program of study. Supervises subordinate staff ensuring that the identified goals and objectives of the program are accomplished in accordance with established priorities, standards of quality and customer service.

Distinguishing Characteristics:

This is the third in a series of three classifications. This job is distinguished from the lower level positions by exercising more autonomy; coordinating and decision making impacting a wide scope; affecting a larger student population resulting in greater impact and exposure. This classification has fiscal responsibilities that include budget planning and supervision of support staff.

Examples of Duties:

  • Develops a set of goals and objectives for the student services unit in conjunction with the college strategic planning.
  • Provides administration of and coordination of program activities and services for the students in a degree program. Interprets program procedures, policies, goals and objectives. Counsels and confers with students providing technical guidance and problem resolution.
  • Counsels and confers with students providing program procedures, policies, goals and objectives, technical guidance and problem resolution. Directs students to appropriate faculty advisor for further program guidance.
  • Develops internal manual and computer systems and materials for delivery of student services, including implementation and instruction for use.
  • Coordinates and administers student support to enrolled and prospective students, such as course registration, graduation processing, petitioning, withdrawals, program documentation, computer accounts, information sessions, receptions, and student orientation.
  • Identifies target groups in consultation with academic departments/programs for student recruitment on and off campus; schedules and makes visits to appropriate groups (community colleges; schools, workplaces, etc.)
  • Collaborates with other colleges and central university offices to ensure a coordinated approach to student recruitment and retention activities.
  • Hires, supervises, coaches, reviews and terminates assigned employees, or makes effective suggestions and receommendations that are given particular weight regarding the employment status of assigned employees; plans, directs and organizes the activities of the student support unit.
  • Initiates, develops and sustains strong positive relations with program coordinators/directors and department chairs to ensure achievement of the mission and goals of the department and college
  • Develops and produces program advertising, promotional flyers and related recruitment initiatives, in consultation with program directors, department chairs and/or dean.
  • Liaisons with program students, faculty, staff, administration, and external constituencies in facilitating program objectives; develops and implements new or revised program policies, goals and objectives; presents recommendations to administration.
  • Performs need assessment, evaluates and analyzes student support services effectiveness; develops recommendations; implements and takes appropriate action to ensure efficiencies and accuracy.
  • Prepares reports as needed, assists in accreditation reviews.
  • Maintains student records on database, creates and provides reports; provides contact point for enrolled and prospective student information.
  • Attends and participates in staff meetings, professional development seminars, and as member of various college and university committees. Represents program at various community and student functions.
  • Prepares and presents program budget proposal and recommendations;makes and authorizes expenditures in accordance with established budget parameters.
  • Serves as staff liaison to student organizations and alumni; assists in development of and provides guidance in development of proposals seeking funding from internal and external sources.

Knowledge, Skills and Abilities:

  • Knowledge of issues pertaining to area of assignment.
  • Knowledge of organizational practices.
  • Knowledge of supervisory practices and principles.
  • Knowledge of computerized student systems.
  • Knowledge of budgeting and accounting principles.

  • Skill in the use of personal computers and related software.
  • Skill in both verbal and written communication.
  • Ability to establish and maintain effective working relationships.
  • Skill in coordinating and prioritizing work and activities of self and others.
  • Skill in budget preparation and forecasting.

Minimum Qualifications:

Bachelor's degree in a field appropriate to the area of assignment AND three years administrative/coordinate program experience; OR, Master's degree in field appropriate to area of assignment AND one year administrative/coordinate program experience; OR, Seven years of progressively responsible administrative/ coordinate program experience; OR, Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.


Next: Student Support Specialist Job Description



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