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You are here: The Job Explorer > Job Description > Technology Services Specialist Principal

Technology Services Specialist Principal Duties and Responsibilities

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Purpose of Classification:

Consults with and advises users in the use of specialized and highly technical equipment, software packages, and data communications. Plans, directs, and conducts repair and maintenance of computers, modems, communication networks, terminals printers, high speed laser printers, copiers, fax machines, typewriters, and associated peripheral equipment to component level.

Distinguishing Characteristics:

This is fourth in a series of five classifications. Incumbents in this classification lead the work of lower level Technology Services Specialists in performing complex, highly technical diagnostic and repair activities and design and modification of equipment. Incumbents perform technical repairs and may specialize in a particular type of equipment. Some lifting of equipment is required.

Examples of Duties:

  • Leads, directs and adjusts priorities of field service personnel in normal and special maintenance, repair, configurations and installation of electronic office equipment.
  • Develops and trains other maintenance personnel in hardware, software, and/or communications.
  • Contacts vendors or vendor company engineers to discuss and define problems and solutions, arrange for outside repair, configure or design networks.
  • Installs software packages and/or equipment to include configuration of software/hardware.
  • Installs, services, and maintains communication packages and/or equipment.
  • Researches and diagnoses equipment, software, and communication problems using various tests and equipment to isolate malfunctions.
  • Documents repair or work completed and/or estimates time and cost of needed repair for customers.
  • Develops, maintains, and distributes technical data/information appropriate to the assignment.
  • Troubleshoots very difficult equipment, software, and communication problems; coordinates as liaison with other departments on matters of network hardware and software interfacing and services, and problem resolution.
  • Markets organizational service and sales offerings to departments; recommends hardware and software technology improvements.
  • Recommends to management the needs of equipment site including air conditioning, power requirements, grounding needs, equipment hardware connection configuration, and facility modification as required.
  • Inventories assigned parts; reviews, analyzes, and identifies sources and recommends purchases of parts, tools, or supplies needed for building, repair, and maintenance of equipment.
  • Assists department management with administrative functions, long term planning, and communication of departmental goals.

Knowledge, Skills and Abilities:

  • Knowledge of electronic equipment appropriate to the assignment.
  • Knowledge of equipment operating procedures and techniques.
  • Knowledge of application, networking or system software products specific to assignment.
  • Knowledge of the theory and application of electronic and/or xerographic processes.
  • Knowledge of supervisory practices and principles.
  • Skill in the use of specialized technical equipment and schematics used in the diagnosis of problems to the component level.
  • Skill in both verbal and written communication.

Minimum Qualifications:

Associate's degree AND five years or related work experience; or six years of related work experience; OR, Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved. Valid Arizona Drivers license may be required for certain positions. CTIA A+ Certification, or certifiable within six months of hiring may be required for certain positions.


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