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You are here: The Job Explorer > Job Description > Technology Services Specialist Senior

Technology Services Specialist Senior Duties and Responsibilities

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Purpose of Classification:

Consults with and advises users in the use of specialized equipment, software, and/or data communications. Plans, directs, and conducts repair and maintenance of computers, modems, communication networks, terminals printers, high speed laser printers, copiers, fax machines typewriters, and associated peripheral equipment to component level.

Distinguishing Characteristics:

This is third in a series of five classifications. Incumbents in this classification lead the work of lower level Technology Services Specialists in performing complex, highly technical diagnostic and repair activities and design and modification of equipment. Incumbents perform technical repairs and may specialize in a particular type of equipment. Some lifting of equipment is required.

Examples of Duties:

  • Leads, directs and adjusts priorities of field service personnel in normal and special maintenance, repair, configurations and installation of electronic office machines and computers.
  • Trains other maintenance personnel in repair and preventative maintenance activities and procedures.
  • Contacts vendors or vendor company engineers to discuss and define problems and solutions; arranges for outside repair; configures or designs networks.
  • Installs software packages and/or equipment to include configuration of software/hardware.
  • Researches and diagnoses equipment, software, and communication problems using various tests and equipment to isolate malfunctions.
  • Troubleshoots very difficult equipment, software and communication problems; coordinates as liaison with other departments on matters of network hardware and software interfacing and services and problem resolution.
  • Documents repair or work completed and/or estimates time and cost of needed repair for customers.
  • Markets organizational service and sales offerings to departments; recommends hardware technology improvements.
  • Recommends to management the needs of equipment site including air conditioning, power requirements, grounding needs, equipment hardware connection configuration, and facility modification as required.
  • Inventories assigned parts; reviews, analyzes, and identifies sources and recommends purchases of parts, tools, and/or supplies needed for building, repair, and maintenance of equipment.
  • Assists with administrative functions, long term planning, and communication of departmental goals.

Knowledge, Skills and Abilities:

  • Knowledge of electronic equipment appropriate to the assignment.
  • Knowledge of equipment operating procedures and techniques.
  • Knowledge of application, networking or system software products specific to assignment.
  • Knowledge of the theory and application of electronic and/or xerographic processes.
  • Skill in the use of specialized technical equipment and schematics used in the diagnosis of problems to the component level.
  • Skill in both verbal and written communication.

Minimum Qualifications:

Associateís degree AND three years of related work experience; OR, Four Years of related work experience; OR, Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved. Valid Arizona driverís license may be required for certain positions. CTIA A+ Certification, or certifiable within six months of hiring may be required for certain positions.


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