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You are here: The Job Explorer > Job Description > Technology Support Analyst Assistant

Technology Support Analyst Assistant Duties and Responsibilities

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Purpose of Classification:

Provides first-line support to users of information technology tools. Work typically involves fielding questions and giving basic instruction, and/or routine delivery, installation, setup and maintenance of computer hardware and software and media equipment.

Distinguishing Characteristics:

This is the first in a series of six classifications. Incumbents typically perform routine tasks in only one or two areas and use established procedures whereas incumbents in the second level perform more varied work, do some troubleshooting, and make some recommendations to customers.

Examples of Duties:

  • Responds to routine user questions on operation of computer hardware and software and media equipment.
  • Provides instruction on basic functions of technology tools, usually in a one-to-one environment; may deliver formal instruction using courses developed by others.
  • Installs/delivers and sets up computer hardware and software and media equipment using pre-established standards, etc.
  • Maintains computer and media equipment, especially shared-use and public-site equipment; cleans the equipment; replaces worn-out or missing parts; restores files, settings and software to pre-established standards, etc.
  • Operates computing and media equipment to perform routine functions such as file backups, event videotaping, data entry, server account maintenance, report generation, etc.
  • Maintains records and supplies associated with assignments, for example requests for service and status, counts of users in classrooms and labs, status of equipment and software checked out, maintenance parts in inventory, etc.
  • Collaborates and teams with others on a variety of projects related to the basic assignment.

Knowledge, Skills and Abilities:

  • Knowledge of relevant technology tools sufficient to answer routine customer questions about use.
  • Skill in instructing others.
  • Considerable skill in serving customers in a positive and professional manner.
  • Skill in routine setup, installation, maintenance and operation of computer hardware and software and/or media equipment.
  • Ability to maintain accurate records.
  • Ability to work effectively in teams.

Minimum Qualifications:

Associate's degree in technology or related field; OR, Two years' experience providing information technology services; OR, Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved. Certificates from recognized programs that indicate mastery of tools and techniques relevant to the assignment may substitute for up to six months of experience.


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