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You are here: The Job Explorer > Job Description > Telecommunications Services Coordinator Principal

Telecommunications Services Coordinator Principal Duties and Responsibilities

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Purpose of Classification:

The telecommunications services coordinators are responsible for all the telecommunication systems, both telephone and network, on campus and remote locations including but not limited to: troubleshooting telephone problems (this involves researching the telephone database), working with users, and analyzing and resolving problems. They analyze telecommunication requests and assist, monitor, coordinate and review all related telecommunication systems/applications/services from start to finish including pagers, cellulars, calling cards, voicemail, automated call distribution, cms, cmcs and Conversant. The Coordinators are also involved with some telecommunication training for various systems. Designs, develops, implements and coordinates a wide variety of complex telecommunication service requests, multiple projects and vendor activities for the university.

Distinguishing Characteristics:

This is the fourth in a series of four classifications. The primary responsibilities of this position are to oversee the operations of the first two job classifications and to oversee all telecommunication projects from start to finish. This job requires the employee to be technical and knowledgeable in several different areas of telecommunication services. Project management and communication skills are very important in this job classification.

Examples of Duties:

  • Directs, supervises and coordinates the activities of clerical and technical support staff.
  • Designs, implements and oversees the coordination of telecommunication project activities in all phases; evaluates and confers with telephone and data users, network systems personnel and vendors to determine the most efficient implementation of project phases.
  • Establishes controls and participates in management planning, coordinating and implementing of operational and procedural matters to meet goals and objectives.
  • Compiles user requirements into telecommunication service proposals and service orders for implementation.
  • Oversees projects through completion, resolving any discrepancies that may occur.
  • Receives, investigates and resolves user problems concerning telecommunication services and/or equipment; reviews, recommends and implements improvements in service and/or procedures.
  • Researches, analyzes, tests and evaluates new versions of communication hardware and software.
  • Performs database backup, maintenance and recovery in the event of a loss.
  • Investigates and corrects database integrity problems.
  • Specifies system and user documentation requirements.
  • Ensures the security and integrity of all system data.
  • Participates in after hours on-call schedule as required.
  • Develops and trains communication, systems programming, maintenance, operations and other appropriate personnel relating to the communication network and its service requirements.
  • Interfaces with campus community through various media resources.
  • Performs database management on all telecommunications systems. Updates database records and documentation.

Knowledge, Skills and Abilities:

  • Knowledge of the capabilities, limitations and deficiencies of various types of telephone and data services equipment.
  • Knowledge of available telephone and data equipment technologies, applications and interface requirements.
  • Knowledge of basic telecommunications electronics.
  • Knowledge of personal computer operations and functions.
  • Knowledge of supervisory practices and principles.

Minimum Qualifications:

Bachelor's degree in Business Administration or related field AND five years of telecommunications service experience, which includes one year of supevisory experience OR, Seven years of telecommunication services experience, which includes one year of supervisory experience OR, Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.


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