Telecommunications Services Coordinator Principal Duties and Responsibilities
Purpose of Classification:
The
telecommunications services coordinators are responsible for all the
telecommunication systems, both telephone and network, on campus and
remote locations including but not limited to: troubleshooting
telephone problems (this involves researching the telephone
database), working with users, and analyzing and resolving problems.
They analyze telecommunication requests and assist, monitor,
coordinate and review all related telecommunication
systems/applications/services from start to finish including pagers,
cellulars, calling cards, voicemail, automated call distribution,
cms, cmcs and Conversant. The Coordinators are also involved with
some telecommunication training for various systems. Designs,
develops, implements and coordinates a wide variety of complex
telecommunication service requests, multiple projects and vendor
activities for the university.
Distinguishing Characteristics:
This is
the fourth in a series of four classifications. The primary
responsibilities of this position are to oversee the operations of
the first two job classifications and to oversee all
telecommunication projects from start to finish. This job requires
the employee to be technical and knowledgeable in several different
areas of telecommunication services. Project management and
communication skills are very important in this job classification.
Examples of Duties:
- Directs, supervises and coordinates the activities of
clerical and technical support staff.
- Designs, implements and oversees the coordination of
telecommunication project activities in all phases; evaluates
and confers with telephone and data users, network systems
personnel and vendors to determine the most efficient
implementation of project phases.
- Establishes controls and participates in management
planning, coordinating and implementing of operational and
procedural matters to meet goals and objectives.
- Compiles user requirements into telecommunication service
proposals and service orders for implementation.
- Oversees projects through completion, resolving any
discrepancies that may occur.
- Receives, investigates and resolves user problems concerning
telecommunication services and/or equipment; reviews, recommends
and implements improvements in service and/or procedures.
- Researches, analyzes, tests and evaluates new versions of
communication hardware and software.
- Performs database backup, maintenance and recovery in the
event of a loss.
- Investigates and corrects database integrity problems.
- Specifies system and user documentation requirements.
- Ensures the security and integrity of all system data.
- Participates in after hours on-call schedule as required.
- Develops and trains communication, systems programming,
maintenance, operations and other appropriate personnel relating
to the communication network and its service requirements.
- Interfaces with campus community through various media
resources.
- Performs database management on all telecommunications
systems. Updates database records and documentation.
Knowledge, Skills and Abilities:
- Knowledge of the capabilities, limitations and deficiencies
of various types of telephone and data services equipment.
- Knowledge of available telephone and data equipment
technologies, applications and interface requirements.
- Knowledge of basic telecommunications electronics.
- Knowledge of personal computer operations and functions.
- Knowledge of supervisory practices and principles.
Minimum Qualifications:
Bachelor's degree in Business Administration or related field AND
five years of telecommunications service experience, which includes
one year of supevisory experience OR, Seven years of
telecommunication services experience, which includes one year of
supervisory experience OR, Any equivalent combination of experience
and/or education from which comparable knowledge, skills and
abilities have been achieved.
Next: Telecommunications Services Coordinator Senior Job Description |
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