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Teller Duties and Responsibilities

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Purpose of Classification:

Receives and pays out money, keeping records of money and negotiable instruments involved in performing various financial transactions. Accounts for all receipts and disbursements. Work also includes routine clerical support tasks related to the teller function. Employees in this class exercise judgement and discretion within well- defined limits and work with relative independence to accomplish work tasks. Questionable or non-routine transactions are referred to supervisor.

Distinguishing Characteristics:

This is first in a series of three classifications. The progression of this series is from Teller to Teller, Senior and then Teller, Supervisor. Tellers are distinguished from the Cashier classifications by the types and variety of transactions. Tellers execute a variety of transactions and services which include accepting payments for a variety of different types of accounts, cashing checks, checking account balances and transferring funds while cashiers accept payments or give refunds to customers for specific fees or goods/services. It is distinguished from the senior level in that incumbents perform all fundamental teller duties, but do not have the expertise to specialize in any advanced functions.

Examples of Duties:

  • Receives checks, cash, bankcards or other negotiable instruments in payment of fees or charges; verifies amounts and endorsements; issues receipts.
  • Accepts checks for cashing; verifies endorsements and acceptability; makes change.
  • Enters transaction data on accounting system terminal; consults database to check status of financial accounts or verify information when necessary.
  • Counts cash drawer upon opening to verify amount; ensures enough cash is kept in drawer for daily needs by ordering from vault.
  • Assists with related activities such as night deposits, check disbursements, collections or similar duties.
  • Conducts a variety of customer service tasks which may include providing account balances, transferring funds, tracking deposits and various record changes.
  • Maintains and accounts for cash drawer and daily transactions; reports discrepancies.
  • Answers questions and provides information to students, staff and faculty about fees, procedures, policies or related issues.

Knowledge, Skills and Abilities:

  • Knowledge of methods of handling money and negotiable instruments.
  • Knowledge of basic mathematics.
  • Skill in meeting and dealing with the public.
  • Skill in following verbal and written instructions.

Minimum Qualifications:

One year of experience as a cashier, which includes counting, receiving or disbursing money or executing financial transactions; OR, Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.


Next: Teller Senior Job Description



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