Teller Duties and Responsibilities
Purpose of Classification:
Receives and pays out money, keeping records of money and negotiable
instruments involved in performing various financial transactions.
Accounts for all receipts and disbursements. Work also includes
routine clerical support tasks related to the teller function.
Employees in this class exercise judgement and discretion within
well- defined limits and work with relative independence to
accomplish work tasks. Questionable or non-routine transactions are
referred to supervisor.
Distinguishing Characteristics:
This is
first in a series of three classifications. The progression of this
series is from Teller to Teller, Senior and then Teller, Supervisor.
Tellers are distinguished from the Cashier classifications by the
types and variety of transactions. Tellers execute a variety of
transactions and services which include accepting payments for a
variety of different types of accounts, cashing checks, checking
account balances and transferring funds while cashiers accept
payments or give refunds to customers for specific fees or
goods/services. It is distinguished from the senior level in that
incumbents perform all fundamental teller duties, but do not have
the expertise to specialize in any advanced functions.
Examples of Duties:
- Receives checks, cash, bankcards or other negotiable
instruments in payment of fees or charges; verifies amounts and
endorsements; issues receipts.
- Accepts checks for cashing; verifies endorsements and
acceptability; makes change.
- Enters transaction data on accounting system terminal;
consults database to check status of financial accounts or
verify information when necessary.
- Counts cash drawer upon opening to verify amount; ensures
enough cash is kept in drawer for daily needs by ordering from
vault.
- Assists with related activities such as night deposits,
check disbursements, collections or similar duties.
- Conducts a variety of customer service tasks which may
include providing account balances, transferring funds, tracking
deposits and various record changes.
- Maintains and accounts for cash drawer and daily
transactions; reports discrepancies.
- Answers questions and provides information to students,
staff and faculty about fees, procedures, policies or related
issues.
Knowledge, Skills and Abilities:
- Knowledge of methods of handling money and negotiable
instruments.
- Knowledge of basic mathematics.
- Skill in meeting and dealing with the public.
- Skill in following verbal and written instructions.
Minimum Qualifications:
One
year of experience as a cashier, which includes counting, receiving
or disbursing money or executing financial transactions; OR, Any
equivalent combination of experience and/or education from which
comparable knowledge, skills and abilities have been achieved.
Next: Teller Senior Job Description |
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