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You are here: The Job Explorer > Job Description > Ticket Office Assistant Manager

Ticket Office Assistant Manager Duties and Responsibilities

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Purpose of Classification:

Assists a Ticket Office Manager in planning, organizing and controlling the operations of a central ticket office. Supervises employees on a daily basis.

Distinguishing Characteristics:

This is first in a series of two classifications and is distinguished from the Ticket Office Manager in that incumbent is the first line supervisor and reports to the Ticket Office Manager.

Examples of Duties:

  • Hires, coaches, reviews, supervises, and terminates assigned employees, or makes effective suggestions and recommendations that are given particular weight regarding the employment status of assigned employees.
  • Assumes office management responsibilities in Ticket Office Manager's absence; performs subordinates' jobs in their absence.
  • Schedules employees for events and prioritizes workload to meet Ticket Office operating requirements.
  • Recommends new or revised department policies and procedures; coordinates and implements improved changes in policies and procedures affecting the Ticket Office; assists in updating policy and procedure manual.
  • Assists with customer service special needs or difficult work activities of subordinates or other staff members; evaluates and resolves problems presented by Ticket Office staff.
  • Applies functional knowledge to analyze and respond to matters requiring comprehensive knowledge of policies and department procedures; authorizes exceptions to policies within defined limits.
  • Answers inquiries and communicates information regarding upcoming events or new developments within the department to the press which requires independent judgement and discretion.
  • Assists in setting prices for various activities and events.
  • Trains subordinate staff in customer service, ticketing system (e.g., data entry, ticket printing), balancing ticket sales, phone sales and various clerical duties.
  • Accumulates and tabulates hours of part-time employees (e.g., students, ancillaries, temporary employees) and reports to departmental payroll representative.
  • Recommends organizational adjustments to efficiently and effectively accomplish assigned objectives for Ticket Office operation.
  • Interacts with departmental business office, priority ticketing, marketing/promotions and event management to accomplish ticket operation objectives.
  • Assists in ensuring reliability and accuracy of ticketing database.

Knowledge, Skills and Abilities:

  • Knowledge of computerized ticketing systems.
  • Knowledge of supervisory practices and principles.
  • Knowledge of ticketing office operations.
  • Skill in both verbal and written communication.
  • Skill in organizing work of self and others.

Minimum Qualifications:

Five years of related ticket office experience which includes one year supervisory experience; OR, Associate's degree in Business Administration or related field AND three years of ticket office experience which includes one year supervisory experience; OR, Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.


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